Cisco Exam 820-605 Topic 1 Question 101 Discussion

Actual exam question for Cisco's 820-605 exam

Question #: 101
Topic #: 1

[All 820-605 Questions]

In which stage does the Customer Success Manager initially validate stakeholders?

Aonboarding

Bdeployment

Cutilization

Dpurchase

Show Suggested Answer

Suggested Answer: A

by Vincent at May 03, 2025, 04:58 PM

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Van

12 days ago

D. Purchase. Isn't that where the CSM first interacts with the stakeholders and starts building that relationship?

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Mabel

13 days ago

I believe it's B) deployment, because that's when the product is actually implemented and stakeholders are involved.

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Shawnna

15 days ago

I'm not sure, but I think it might be C) utilization, as that's when stakeholders start using the product.

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Loren

21 days ago

I agree with Pearlie, because during onboarding is when the Customer Success Manager first interacts with stakeholders.

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Launa

1 months ago

I'm going with C. Utilization. That's when the CSM needs to make sure the customer is getting the most out of the product, so validating the stakeholders is key.

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Janine

2 days ago

I'm not sure, but I think it might be B. Deployment is when the product is actually being used, so that's when stakeholders need to be validated.

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Margart

10 days ago

I agree with you, A makes sense. Onboarding is crucial for establishing a good relationship with the customer.

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Minna

15 days ago

I think it's actually A. Onboarding is when the CSM first meets the stakeholders and sets expectations.

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Pearlie

1 months ago

I think the answer is A) onboarding.

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Shawnee

2 months ago

Hmm, I think it's during the onboarding stage. That's when the CSM really gets to know the stakeholders and their goals, right?

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Marjory

5 days ago

Absolutely, onboarding is crucial for the CSM to validate stakeholders and set the foundation for a successful partnership.

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Justine

11 days ago

That's right, onboarding is the stage where the CSM establishes a relationship with stakeholders and ensures their needs are met.

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Tamesha

21 days ago

Yes, you're correct. During onboarding, the CSM validates stakeholders and understands their goals.

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