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In which stage does the Customer Success Manager initially validate stakeholders?
Suggested Answer: A
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36 comments · newest first
LE
Lemuel
10 months ago
Surprised to see onboarding as the answer!
SO
Solange
10 months ago
Totally agree, onboarding is key for validation.
LA
Larue
11 months ago
I thought it might be during deployment.
TR
Trina
11 months ago
Wait, are we sure it's not during purchase?
LU
Lura
11 months ago
It's during the onboarding stage!
CH
Chun
11 months ago
I keep mixing up the stages, but I think purchase is too early for validating stakeholders. Onboarding feels right to me too.
TY
Ty
11 months ago
Utilization seems like a later stage, so I doubt it's that one. I feel like onboarding is the best guess.
AN
Anastacia
12 months ago
I remember a practice question that mentioned deployment, but I can't recall if that was the right stage for stakeholder validation.
SO
Solange
12 months ago
I think the validation of stakeholders happens during onboarding, but I'm not entirely sure.
AL
Alisha
1 year ago
Wait, is it the deployment stage? I'm second-guessing myself now. Let me quickly review the stages in my head to make sure I have the right one.
YO
Youlanda
1 year ago
Okay, I've got this. Stakeholder validation happens during the onboarding stage, when the Customer Success Manager is getting to know the key players and their needs. I'm confident that's the right answer.
MI
Micheal
1 year ago
Hmm, I'm a little unsure about this one. The stages of the customer success process can be tricky to remember. I'll have to review my notes and try to visualize how the process flows.
SU
Sunny
1 year ago
This seems like a straightforward question about the customer success process. I'll need to think through the different stages to determine when stakeholder validation happens.
VA
Vanna
1 year ago
Haha, this is a tricky one. I'm going to guess B. deployment, just because that's when the CSM really has to coordinate with all the key players.
ED
Edelmira
1 year ago
D) purchase
AL
Alverta
1 year ago
C) utilization
DE
Delmy
1 year ago
B) deployment
DO
Dorsey
1 year ago
A) onboarding
VA
Van
1 year ago
D. Purchase. Isn't that where the CSM first interacts with the stakeholders and starts building that relationship?
RO
Robt
1 year ago
D. Purchase. Isn't that where the CSM first interacts with the stakeholders and starts building that relationship?
GA
Gail
1 year ago
D) purchase
LA
Lavonda
1 year ago
C) utilization
OD
Odette
1 year ago
B) deployment
TI
Tiara
1 year ago
A) onboarding
MA
Mabel
1 year ago
I believe it's B) deployment, because that's when the product is actually implemented and stakeholders are involved.
SH
Shawnna
1 year ago
I'm not sure, but I think it might be C) utilization, as that's when stakeholders start using the product.
LO
Loren
1 year ago
I agree with Pearlie, because during onboarding is when the Customer Success Manager first interacts with stakeholders.
LA
Launa
1 year ago
I'm going with C. Utilization. That's when the CSM needs to make sure the customer is getting the most out of the product, so validating the stakeholders is key.
JA
Janine
1 year ago
I'm not sure, but I think it might be B. Deployment is when the product is actually being used, so that's when stakeholders need to be validated.
MA
Margart
1 year ago
I agree with you, A makes sense. Onboarding is crucial for establishing a good relationship with the customer.
MI
Minna
1 year ago
I think it's actually A. Onboarding is when the CSM first meets the stakeholders and sets expectations.
PE
Pearlie
1 year ago
I think the answer is A) onboarding.
SH
Shawnee
1 year ago
Hmm, I think it's during the onboarding stage. That's when the CSM really gets to know the stakeholders and their goals, right?
MA
Marjory
1 year ago
Absolutely, onboarding is crucial for the CSM to validate stakeholders and set the foundation for a successful partnership.
JU
Justine
1 year ago
That's right, onboarding is the stage where the CSM establishes a relationship with stakeholders and ensures their needs are met.
TA
Tamesha
1 year ago
Yes, you're correct. During onboarding, the CSM validates stakeholders and understands their goals.