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Cisco 700-805 Exam - Topic 3 Question 25 Discussion

Which statement is the most accurate description of the Health Index?
C) a measurement tool for resolving specific product quality issues and adoption barriers
A) a tool for service providers to determine what stage of the lifecycle to offering training solutions
B) an ongoing measurement of customer sentiment
D) an ongoing measurement of several key customer health indicators

Cisco 700-805 Exam - Topic 3 Question 25 Discussion

Actual exam question for Cisco's 700-805 exam
Question #: 25
Topic #: 3
[All 700-805 Questions]

Which statement is the most accurate description of the Health Index?

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Suggested Answer: C

by Dorthy at Jul 27, 2022, 11:50 AM

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Lenna
10 months ago
Not sure about D, sounds too broad to me.
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Lorean
10 months ago
Wait, is the Health Index really just about customer health indicators?
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Chau
10 months ago
A seems off, it’s not just about training solutions.
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Emiko
11 months ago
Totally agree, D covers all the bases!
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Francis
11 months ago
I think D is the best choice.
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Fletcher
11 months ago
I practiced a similar question, and I think the Health Index is more about ongoing measurements, so D sounds right to me, but I could be wrong!
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Chauncey
11 months ago
I’m really unsure about this one. I feel like I’ve seen questions about product quality issues before, which might relate to option C.
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Mendy
11 months ago
I remember something about it being used to assess customer sentiment, which makes me lean towards option B, but it could also be D.
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Louisa
11 months ago
I think the Health Index is related to customer health indicators, so maybe option D? But I'm not entirely sure.
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Lashaunda
11 months ago
Hmm, I'm not sure about that. Wouldn't it be better to create a new workflow from scratch just to be safe?
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Amber
11 months ago
I've got this! The two ways are manually by a moderator and automatically via Process Builder. I'm confident those are the correct answers.
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Whitley
11 months ago
Okay, I think I've got this. Based on my understanding of Work Queues, the option that indicates a case is waiting to be worked would be the one that shows the case is in a "Pending" or "Waiting" status. I'll select that option.
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