Hmm, I'm a bit confused by the concept of "average depth test" mentioned in the question. I'll need to review my notes on that to make sure I understand it properly before attempting to solve this.
Okay, I think I've got this. The biggest issue is likely around inconsistent risk analysis and management across the organization. I'll focus on that in my answer.
I've got a good feeling about option C. Marked Time is used to report things like coaching and supervisor assistance, not to interrupt the agent's actual work. I'll go with that unless I see something that makes me doubt it.
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