Cisco Exam 500-445 Topic 6 Question 28 Discussion

Actual exam question for Cisco's 500-445 exam

Question #: 28
Topic #: 6

Which product allows wait messages to be displayed with dynamic text to customers while chat and call requests are processed?

ADynamic Expanded Call Context Variable

BCall variable on email/chat gadget

CDynamic Expected Wait Time Variable

DDynamic Run Application Script Request

Show Suggested Answer

Suggested Answer: C

Dynamic Expected Wait Time Variable is a product that allows wait messages to be displayed with dynamic text to customers while chat and call requests are processed. It allows for the display of expected wait times, wait position, and wait time updates based on the current call volume. This helps to provide customers with a better experience by keeping them informed of their wait times and wait position.

by Charlene at Mar 21, 2024, 10:14 PM

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Karima

4 days ago

Hah, I bet the test writers are trying to trip us up with all these similar-sounding options. I'm just going to go with my gut and pick C. It seems the most straightforward and customer-friendly solution.

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Maxima

5 days ago

Hmm, I'm not convinced. I feel like A or D might be the way to go. Being able to run a custom script to display a message could give us more flexibility. Although, I do like the idea of the expected wait time...decisions, decisions!

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Walker

6 days ago

I'm leaning towards C. 'Dynamic Expected Wait Time Variable' sounds like it could display the estimated wait time, which I think would be really helpful for customers. Plus, it's got the word 'dynamic' in it, so it must be able to change the message based on the situation.

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Catarina

7 days ago

This is a tricky one! I'm not sure I fully understand the question. What do you all think about dynamic wait messages? Do they really help improve the customer experience?

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