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Cisco 500-445 Exam - Topic 3 Question 18 Discussion

What are three steps in a chat process flow? (Choose three.)
A) The agent selects chat in the gadget.
B) The application server checks Chat EP configuration.
C) The application server displays the chat to the agent with a notification.
D) The customer initiates a chat and hits Chat Entry Point (EP).
E) EAAS notifies EAMS of DO_THIS_WITH_TASK.
F) EAAS Instances sends NEW_TASK message to MR PIM.

Cisco 500-445 Exam - Topic 3 Question 18 Discussion

Actual exam question for Cisco's 500-445 exam
Question #: 18
Topic #: 3
[All 500-445 Questions]

What are three steps in a chat process flow? (Choose three.)

Show Suggested Answer Hide Answer
Suggested Answer: A

To receive chat messages while registering the application for chat API integration, you must register the webhooks callback URL. The webhooks callback URL is used to receive chat messages from the chat API and can be used to trigger an action or response when a chat message is received. The other options are not required for chat API integration.


by Bernardo at Aug 08, 2023, 04:13 AM

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Thad
9 months ago
I think the application server checks Chat EP configuration is important too!
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Jacklyn
10 months ago
The agent selects chat in the gadget is definitely one of them.
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Alton
10 months ago
Wait, what’s EAAS? Sounds complicated.
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Maira
10 months ago
Totally agree, that's a key step!
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Desirae
10 months ago
The customer initiates a chat and hits Chat Entry Point (EP).
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Benton
11 months ago
I’m a bit confused about the EAAS notifications; I don’t recall them being a main step in the chat process flow.
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Gennie
11 months ago
I practiced a similar question, and I feel like the agent selecting chat in the gadget is definitely part of the process flow.
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Marci
11 months ago
I'm not entirely sure, but I remember something about the application server displaying the chat to the agent.
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Gregoria
11 months ago
I think one of the steps is when the customer initiates the chat and hits the Chat Entry Point. That seems familiar.
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Lashandra
11 months ago
This question seems straightforward, but I want to make sure I understand the key concepts before answering.
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Chantay
11 months ago
This question seems straightforward. I'll review the steps carefully and make sure I follow them exactly.
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Elenora
11 months ago
Hmm, I'm a bit unsure about this one. Let me think through the different CMM levels again to make sure I don't miss anything.
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Willis
1 year ago
I'm going with D, A, and B. The customer starts it, the agent selects it, and the server checks the configuration. Easy peasy.
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Hyman
1 year ago
Application server checks Chat EP configuration.
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Wava
1 year ago
Agent selects chat in the gadget.
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Scarlet
1 year ago
Customer initiates a chat and hits Chat Entry Point (EP).
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Matthew
1 year ago
Hmm, I'm not sure about E and F. Do we really need EAAS and EAMS involved in a simple chat process? Seems a bit overkill.
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Matt
1 year ago
User1: Let's focus on the essential steps for now.
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Elenora
1 year ago
User3: Yeah, I think we can do without EAAS and EAMS in this case.
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Crissy
1 year ago
User2: I agree, E and F seem unnecessary for a simple chat.
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Callie
1 year ago
User1: I think A, C, and D are the important steps in the chat process flow.
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Julieta
1 year ago
Exactly, no need for all the extra steps with EAAS and EAMS.
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Marci
1 year ago
Definitely, keeping it simple with just the agent selecting chat, displaying it, and the customer initiating the chat.
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Rosenda
1 year ago
Yeah, I agree. E and F seem unnecessary for a simple chat.
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Shonda
1 year ago
I think A, C, and D are the key steps in the chat process flow.
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Cammy
1 year ago
I think the correct steps are D, A, and C. The customer initiates the chat, the agent selects it, and the application server displays it. Pretty straightforward.
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Helaine
1 year ago
Yes, that's correct. It's important for the process flow to be smooth and efficient.
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Nenita
1 year ago
I think the correct steps are D, A, and C. The customer initiates the chat, the agent selects it, and the application server displays it. Pretty straightforward.
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Nancey
1 year ago
I believe the last step might be C) The application server displays the chat to the agent with a notification.
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Ciara
1 year ago
I agree with you, Roosevelt. The next step could be A) The agent selects chat in the gadget.
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Roosevelt
1 year ago
I think the first step is D) The customer initiates a chat and hits Chat Entry Point (EP).
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