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Cisco Exam 500-445 Topic 2 Question 27 Discussion

Actual exam question for Cisco's 500-445 exam
Question #: 27
Topic #: 2
[All 500-445 Questions]

Which items must be configured before agents can reply to emails from customers?

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Suggested Answer: B

Before agents can reply to emails from customers, the following items must be configured: Inbound workflows, Outbound workflows, Users, and Email aliases. Inbound workflows and Outbound workflows are used to configure the routing of emails, while Users and Email aliases are used to configure the agents and their email addresses. Queues are used to store emails that are waiting to be assigned to an agent.


by Eladia at Mar 04, 2024, 08:21 PM

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Craig
19 days ago
Ah, the classic 'which combination is correct' type of question. I hate those! But I guess that's what we signed up for when we decided to take this certification exam.
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Wava
20 days ago
Hmm, I'm not too sure about option C. Queues and DN (Directory Number) don't sound like they're directly related to configuring agents to reply to emails. I think options A or B are more likely the correct answers.
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Theodora
21 days ago
I'm leaning towards option B. Inbound and outbound workflows are essential, and users and email aliases are also required for agents to reply to customer emails. Queues and DN don't seem as crucial for this specific task.
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Rebbeca
22 days ago
This question seems tricky. I'm not sure if I should go with option A, B, or D. They all seem to include the necessary components like inbound workflows, outbound workflows, and users. The only difference is the additional options.
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Lashaun
2 days ago
It's a tough call between A and B. Both seem to have what's needed for agents to reply to emails effectively.
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Helaine
3 days ago
I'm leaning towards option A, but option B does seem to have the necessary components as well.
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Yvonne
4 days ago
True, option B does cover the essentials. It might be a good choice as well.
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Mariann
5 days ago
But option B also includes inbound workflows, outbound workflows, users, and email aliases. Maybe that's enough to reply to emails.
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Kimi
6 days ago
I agree, option A seems to cover all the bases for configuring items before agents can reply to emails from customers.
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Yasuko
7 days ago
I think option A is correct. It includes all the necessary components like inbound workflows, outbound workflows, email aliases, users, and queues.
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