Cisco 500-445 Exam - Topic 2 Question 24 Discussion

Actual exam question for Cisco's 500-445 exam

Question #: 24
Topic #: 2

[All 500-445 Questions]

Where is the Script selector in CCE mapped in ECE?

AQueue

BDialed Number

CWorkflow

DCall Type

Show Suggested Answer

Suggested Answer: D

In Cisco Enterprise Chat and Email (ECE), Script selector in CCE is mapped to the call type. A call type is a category of interactions, such as chat, email, or voice, that are handled differently in the contact center. Each call type can be associated with a script that contains the instructions that should be executed in order to handle the interactions for that call type.

by Thurman at Dec 24, 2023, 07:08 PM

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Emmanuel

9 months ago

I thought it was in Queue, but I could be wrong.

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Crista

9 months ago

I agree, Workflow is the right answer.

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Florinda

10 months ago

Wait, is it really in Workflow? I thought it was something else.

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Sharee

10 months ago

Definitely not Call Type!

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Linette

10 months ago

It's mapped to the Workflow.

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Dolores

10 months ago

I'm leaning towards Call Type, but I need to double-check my notes on this.

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Naomi

11 months ago

I feel like the Queue could be the right answer, but I can't recall the specifics.

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Oneida

11 months ago

I remember practicing a similar question, and I think it was related to the Dialed Number.

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Carey

11 months ago

I think the Script selector might be in the Workflow section, but I'm not entirely sure.

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Noble

11 months ago

I'm a bit stumped on this one. The options don't seem to directly correspond to the Script selector in CCE. I'll have to think it through carefully.

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Charlie

11 months ago

I'm pretty confident the answer is C. The Script selector in CCE is used to determine the call flow, which would be mapped to the Workflow in ECE.

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Elmira

11 months ago

Okay, I think I've got this. The Script selector in CCE is likely mapped to the Workflow in ECE, since that's where you'd configure the call flow.

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Patti

11 months ago

I'm not sure about this one, the mapping between CCE and ECE is a bit confusing to me.

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Blair

11 months ago

Hmm, let me think about this. I know the Script selector is used in CCE, but I'm not sure where it would be mapped in ECE.

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Yvonne

11 months ago

Gap analysis? I'm not sure that's the best fit here. This seems more like a question about assessing the company's overall strategic position, not just identifying gaps between current and desired performance.

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Willis

11 months ago

I've got this! The trade confirmation must include the time and date, that GetErDone was the principal, the number of shares and price, and the exchange or ECN. Option D covers all of those.

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Angelica

2 years ago

You know, I bet the answer is C - Workflow. That's where a lot of the call routing logic is handled in ECE, so it would make sense for the Script selector to map there.

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Micaela

2 years ago

Wait, is this a trick question? What if the Script selector in CCE doesn't actually map to anything in ECE? That would be a real curveball.

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Janey

2 years ago

I think it might be related to the Dialed Number, since that's where we typically handle call routing logic. But I could be wrong, the options seem a bit vague.

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