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Cisco Exam 500-444 Topic 6 Question 25 Discussion

Actual exam question for Cisco's 500-444 exam
Question #: 25
Topic #: 6
[All 500-444 Questions]

What should be deployed to provide a web-based administrative interface even though Unified CCE provides Configuration Manager as the legacy User Interface for administrators?

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Suggested Answer: D

Single Pane of Glass (SPOG) is a web-based administrative interface that provides administrators with an intuitive and unified view of the entire contact center environment. It is designed to provide administrators with a single interface to manage all aspects of the contact center, including agents, skills, queues, and reports. SPOG provides a more user-friendly interface than the legacy Configuration Manager, making it easier for administrators to manage the contact center environment. Reference:https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucce/spog/10_5_1/cce_b_spog-admin-guide-1051.html


by Thurman at Jan 23, 2024, 04:17 AM

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Jospeh
22 days ago
I was thinking the same thing. CCMP is the clear choice here. The other options like WebSetup and LDAP Plugin don't really fit the bill of providing a web-based administrative interface.
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Hillary
3 days ago
LDAP Plugin is more for directory services, not web-based admin interface.
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Rochell
4 days ago
C) LDAP Plugin
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Gail
5 days ago
WebSetup might not be as comprehensive as CCMP or SPOG.
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Sabra
6 days ago
A) WebSetup
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Phil
7 days ago
But SPOG is also a good option for unified visibility and control.
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Jeanice
8 days ago
D) Single Pane of Glass (SPOG)
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Son
9 days ago
Yes, CCMP is the best choice for a web-based administrative interface.
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Lilli
10 days ago
B) Contact Centre Management Portal (CCMP)
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Claribel
23 days ago
Yeah, I'd also go with CCMP. Configuration Manager is a bit clunky, so having a sleek web-based option like CCMP is really useful. Plus, it integrates with the Unified CCE platform seamlessly.
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Jamal
24 days ago
I agree with Yoko. CCMP is the way to go here. It's a modern, web-based interface that gives administrators more flexibility compared to the legacy Configuration Manager.
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Yoko
25 days ago
Hmm, this is an interesting question. I think the answer is B) Contact Centre Management Portal (CCMP). Unified CCE provides Configuration Manager as the legacy UI, but CCMP is the web-based administrative interface that can be deployed on top of it.
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