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  • 500-444: Cisco Contact Center Enterprise Implementation and Troubleshooting

Cisco 500-444 Exam Questions

Exam Name: Cisco Contact Center Enterprise Implementation and Troubleshooting Exam
Exam Code: 500-444 CCEIT
Related Certification(s):
  • Cisco Advanced Unified Contact Center Enterprise Specialization Certifications
  • Cisco Channel Partner Program Certifications
Certification Provider: Cisco
Number of 500-444 practice questions in our database: 56 (updated: Sep. 02, 2026)
Expected 500-444 Exam Topics, as suggested by Cisco :
  • Topic 1: Explain Certificate Administration/ Describe planning a PCCE Deployment
  • Topic 2: Explain CUIC/Live Data/Finesse Integration/ Understand Integration Wizard
  • Topic 3: Understand deployment from configuration to validation/ PCCE implementation – Configuration
  • Topic 4: Understand Applied CCE Troubleshooting/ Explain the Flows and Process review
  • Topic 5: Explain PCCE Deployment and Staging/ PCCE Implementation Preparation
  • Topic 6: Explain the personalization of the PCCE Dial Plan/ PCCE Implementation Initialization
  • Topic 7: Describe the Diagnostic Framework/ Describe software preparation
  • Topic 8: Describe a PCCE site addition/ Describe Single Sign-On/ Explain scripting, Troubleshooting
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Andrew Jones

5 hours ago
Troubleshooting was the make or break section for me, and the exam expects you to think in terms of symptoms, logs, and likely failure points. I passed after practicing a consistent triage method and getting comfortable narrowing issues quickly.
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Steven Howard

27 days ago
Interaction scripting and IVR logic questions test your ability to predict call flow outcomes from script fragments, like whether a certain decision node will send a call to a skill group or fallback queue. Focus on script editor nodes, variable scope, and how context and precedence affect routing decisions, walk through sample scripts step by step. I passed this exam and a teammate credited hands-on scripting practice for their quick success.
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Donald Wright

1 month ago
Most of my time went into configuration details, like how the pieces integrate and where settings actually live in the tools. I passed once I focused on understanding why each configuration choice matters instead of just following notes.
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Kevin Jones

2 months ago
Call routing and DN normalization on the configuration section can be asked as applied problems where a dialed number must be transformed and matched to a route, one exam item gave a set of translation patterns and asked which route an incoming call would take. Make sure you can trace number transforms, calling search spaces, and partition interactions, and practice a few route-matching scenarios. I passed the exam and shared notes with a colleague who got a lot of mileage from practical question banks.
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Steven Nguyen

2 months ago
Initialization steps were trickier than I expected, especially around sequencing and what to verify before moving on. Building a small lab and repeating the bring up process a few times is what got me over the line and I passed on my next attempt.
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Rachel Hill

3 months ago
2.0 PCCE Implementation Initialization comes up with sequence-of-steps or troubleshooting-init problems, for example selecting the correct order to install OVA, configure certificates, and start core services when bringing up a cluster. Learn the initialization flow, dependency order, and how to verify each service start so you can reason about failed starts. I took the exam recently and passed, and I described my process to a friend who found the targeted practice questions very helpful.
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Heather Flores

3 months ago
The 500-444 exam leaned heavily on pre deployment planning, so mapping out the PCCE components and data flows ahead of time is what finally made the questions feel straightforward. I passed after I stopped memorizing and started validating each requirement against a real design checklist.
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Carol Rivera

4 months ago
System sizing and licensing questions are common under implementation preparation, often asking you to calculate concurrent agent capacity or map features to SKU constraints, I saw a question that required picking the correct license mix for peak vs average load. Drill the Cisco sizing guidelines, understand concurrency limits and feature licenses, and practice a couple of sample calculations. I passed the exam after focused prep and one of my colleagues thanked Pass4Success for a compact question set that helped in a short time.
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William Rodriguez

4 months ago
When studying for 500-444 I found the difference between PCCE script execution order and how variables persist across handoffs really confusing, and practicing with lab traces and methodical log review helped me untangle it.
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Rachel Harris

4 months ago
Also running small isolated script tests in the lab made it easier to see exactly when values changed.
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Barbara Gonzalez

4 months ago
Honestly the exam favored scenario questions that tested initialization order and service dependencies over remembering commands, so mapping those dependencies helped a lot.
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Monica Hernandez

4 months ago
Surprisingly I found Cisco database replication and PG failover scenarios even trickier, so verifying replication status and convergence times in practice was key.
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Adam Clark

4 months ago
In the actual 500-444 test a few questions asked you to diagnose issues from limited log snippets, so learning to read call-router and server logs fast was valuable.
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Susan Gonzalez

4 months ago
Another tip is to draw call flow diagrams by hand while studying so complex routing and script handoffs become visual and less abstract.
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Daron

5 months ago
I started anxious about the timing and depth of topics, but Pass4Success helped me stratify the material and simulate the exam pace; you're closer than you think—keep pushing.
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Aracelis

5 months ago
Simulated outages and high-availability configurations felt overwhelming. The practice exams taught me to prioritize steps and avoid irrelevant logs.
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Lenora

5 months ago
Just passed the exam! The Pass4Success practice questions were very helpful. One question that stumped me was about the initialization phase of PCCE Implementation, particularly the sequence of network configurations. I wasn't sure about the order, but I managed to pass.
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Cyndy

6 months ago
Pass4Success practice exams were instrumental in helping me manage my time effectively during the actual exam.
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Katlyn

6 months ago
Feeling relieved after passing the Cisco Contact Center Enterprise exam, thanks to the realistic Pass4Success practice tests that prepared me so well.
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Meghan

6 months ago
The serviceability and health checks for CTI connections were challenging; I kept second-guessing the recommended thresholds. pass4success practice helped set my intuition for those values.
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Alberta

7 months ago
My nerves were buzzing before the test, but Pass4Success built my muscle memory with lab-style questions and quick recaps, so stay calm and stay persistent—success is in reach.
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Clorinda

7 months ago
The routing decision logic with SIP trunks and PSTN fallback was tough. Their practice tests mirrored the dialect of the real exam, which helped me decode scenarios faster.
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Olive

7 months ago
If you want to pass the Cisco Contact Center Enterprise exam, Pass4Success is the way to go. Their practice exams gave me the confidence I needed.
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Shelton

7 months ago
Troubleshooting agent desktop performance and data store latency was a headache. Pass4Success questions forced me to map symptoms to the exact diagnostic steps.
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Rosalind

8 months ago
The question style that mixed Cisco IOS XE vs. CCE terminology got me. Practice exams from pass4success highlighted the wording traps and the correct reference points.
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Sabrina

8 months ago
Revising effectively was crucial, and the detailed explanations in the pass4success practice tests were invaluable for that.
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Eloisa

8 months ago
I felt shaky about the tricky troubleshooting questions, but Pass4Success gave me realistic drills and clear checklists, and I'm sure you'll nail it with steady practice—believe in yourself.
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Jacklyn

8 months ago
I passed the Cisco Contact Center Enterprise exam! Pass4Success practice questions were invaluable. There was a tough question on configuring PCCE, especially about setting up the Peripheral Gateways. I wasn't confident about the exact parameters, but I still managed to pass.
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Therese

9 months ago
Anxiety hit when I opened the exam portal, yet Pass4Success walked me through mock scenarios and concise explanations, and now I'm confident I can handle real-world CC ECE challenges—keep practicing, you've got this.
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Shenika

9 months ago
Excited to share that I passed the exam! Thanks to Pass4Success practice questions, I felt well-prepared. One question that puzzled me was about PCCE Implementation Preparation, particularly the software compatibility requirements. I wasn't entirely sure about the specific versions, but I got through it.
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Filiberto

9 months ago
Pass4Success practice exams were a game-changer for me. Focusing on the key topics they highlighted made all the difference in my preparation.
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Wilda

9 months ago
I found UCCE/CCE integration points with third-party applications tricky, plus the policy server quirks. pass4success practice mocked those integration prompts and clarified the expectations.
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Krissy

10 months ago
I passed the Cisco exam! The Pass4Success practice questions were essential. There was a challenging question on troubleshooting, specifically about identifying issues with the Reporting Server. I wasn't sure about the exact troubleshooting steps, but I still passed.
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Jesus

10 months ago
The cluster failover and disaster recovery questions were intense. The practice exams helped me see the subtle differences between HE, RET, and SLAs, which saved me time.
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Virgilio

10 months ago
Passing the Cisco Contact Center Enterprise exam was a breeze with Pass4Success practice tests - they really helped me nail the time management aspect.
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Earlean

10 months ago
The troubleshooting flowcharts in the exam were brutal, especially when diagnosing call routing issues across clusters. Pass4Success practice tests trained me to map symptoms to fixes quickly.
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Sharika

11 months ago
I struggled with the QoS and media resource allocation topics—those edge cases about burst traffic were brutal. Pass4Success practice questions drilled the exact edge-case patterns I needed to recognize.
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Vicente

11 months ago
The hardest part was mastering the CCE-JTAPI integration questions; the tricky multi-step scenarios almost had me overthinking, but pass4success practice exams broke the steps down and mirrored the real flow.
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Fletcher

11 months ago
I was nervous and overwhelmed on day one, but pass4success gave me structured practice and confidence boosts that kept me focused; if I can do it, you can too—trust your prep and go for it.
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Wade

11 months ago
Happy to announce that I passed the exam! Pass4Success practice questions were a big help. One question that caught me off guard was about the initialization phase of PCCE Implementation, particularly the steps for integrating with third-party applications. I guessed on that one, but it worked out in the end.
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Rachael

12 months ago
Just passed the exam! The Pass4Success practice questions were a great resource. There was a tricky question on configuring PCCE, especially about setting up the Skill Groups. I wasn't confident about the exact configuration settings, but I still managed to pass.
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Verdell

1 year ago
Contact Center Enterprise cert achieved! Pass4Success, you're a lifesaver for busy professionals!
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Tawny

1 year ago
Passed the challenging CCCE exam. Big thanks to Pass4Success for the accurate practice material!
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Lajuana

1 year ago
Just became Cisco certified! Pass4Success questions were key to my success in such short time.
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Holley

1 year ago
Aced the Cisco cert! Pass4Success provided exactly what I needed for quick and effective prep.
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Elsa

1 year ago
CCCE Implementation exam conquered! Pass4Success made my last-minute studying count.
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Kimberlie

2 years ago
Success on the Cisco exam! Pass4Success really came through with relevant practice questions.
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Winfred

2 years ago
Couldn't have passed the Contact Center Enterprise exam without Pass4Success. Top-notch prep material!
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Janine

2 years ago
I passed the Cisco Contact Center Enterprise exam! Pass4Success practice questions were very helpful. One question that stumped me was about PCCE Implementation Preparation, particularly the security requirements. I wasn't entirely sure about the specific protocols, but I got through it.
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Ashleigh

2 years ago
Passed my Cisco cert thanks to Pass4Success. Their exam questions were right on point!
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Raelene

2 years ago
Excited to share that I passed the exam! Thanks to Pass4Success practice questions, I felt prepared. There was a tough question on troubleshooting, specifically about resolving issues with the Call Manager. I wasn't sure about the exact troubleshooting steps, but I still passed.
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Maile

2 years ago
I passed the Cisco exam! The Pass4Success practice questions were essential. One question that puzzled me was about the initialization phase of PCCE Implementation, particularly the order of software installations. I wasn't sure about the sequence, but I managed to pass.
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Albina

2 years ago
CCCE troubleshooting mastered! Pass4Success questions were incredibly similar to the real thing.
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Huey

2 years ago
Happy to report that I passed the exam! Pass4Success practice questions were a big help. There was a challenging question on configuring PCCE, especially about setting up the Media Routing Domain. I wasn't confident about the exact parameters, but I still passed.
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Shoshana

2 years ago
Just passed the exam! The Pass4Success practice questions were invaluable. One question that caught me off guard was about the PCCE Implementation Preparation, particularly the network requirements. I wasn't entirely sure about the bandwidth specifications, but I got through it.
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Dorothy

2 years ago
Phew, that Cisco exam was tough! Grateful for Pass4Success helping me pass in such short time.
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Shonda

2 years ago
I passed the Cisco Contact Center Enterprise exam! Pass4Success practice questions were a lifesaver. There was a question on troubleshooting, specifically about identifying issues with the Agent Desktop. I was unsure about the exact troubleshooting steps, but I still managed to pass.
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Slyvia

2 years ago
Excited to announce that I passed the Cisco exam! Thanks to Pass4Success practice questions, I felt well-prepared. One question that stumped me was about the initialization phase of PCCE Implementation, especially the sequence of steps for database setup. I guessed on that one, but it worked out in the end.
upvoted 0 times
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Loreen

2 years ago
Nailed the CCCE Implementation exam. Pass4Success materials were a lifesaver for quick prep!
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Chauncey

2 years ago
Thrilled to share that I passed the exam! The Pass4Success practice questions were a great resource. There was a tricky question on configuring PCCE components, particularly about setting up the Call Server. I wasn't confident about the specific configuration settings, but I still managed to pass.
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Josphine

2 years ago
Good insight. Any final thoughts on your exam experience?
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Carey

2 years ago
I just passed the Cisco Contact Center Enterprise Implementation and Troubleshooting exam! The Pass4Success practice questions were incredibly helpful. One question I remember was about the initial steps in PCCE Implementation Preparation, specifically regarding the prerequisites for hardware and software. I wasn't entirely sure about the exact hardware requirements, but I managed to get through it.
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Fannie

2 years ago
Overall, it was challenging but fair. Thanks to Pass4Success for their exam prep materials - they really helped me pass in a short time!
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Mila

2 years ago
Just passed the Cisco Contact Center Enterprise exam! Thanks Pass4Success for the spot-on practice questions.
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Lucina

2 years ago
Passing the Cisco Contact Center Enterprise Implementation and Troubleshooting exam was a great achievement for me, thanks to the valuable practice questions provided by Pass4Success. Understanding Integration Wizard was a key topic in the exam. One question that I recall was about the steps involved in using Integration Wizard to integrate third-party applications with PCCE. Despite some uncertainty in my answer, I successfully passed the exam.
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Lonna

2 years ago
My exam experience was successful as I passed the Cisco Contact Center Enterprise Implementation and Troubleshooting exam with the assistance of Pass4Success practice questions. The topics of CUIC, Live Data, and Finesse Integration were crucial for the exam. One question that I remember was about the benefits of integrating CUIC with Finesse and how it enhances reporting capabilities. Although I had some doubts about the answer, I still managed to pass the exam.
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Gussie

2 years ago
Thrilled to have passed the Cisco Contact Center Enterprise exam! Pass4Success's questions were incredibly helpful. Thank you for the quick prep!
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Theola

2 years ago
I passed the Cisco Contact Center Enterprise Implementation and Troubleshooting exam with the help of Pass4Success practice questions. The exam covered topics like Certificate Administration and planning a PCCE Deployment. One question that stood out to me was related to Certificate Administration, specifically about the process of renewing certificates. I wasn't completely sure of the answer, but I managed to pass the exam.
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Earnestine

2 years ago
Just passed the Cisco Contact Center Enterprise exam! Pass4Success made prep a breeze with spot-on questions. Thanks for helping me succeed!
upvoted 0 times
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Glory

2 years ago
Another important area was reporting. You might encounter questions on configuring and interpreting various UCCE reports. Make sure you understand the differences between real-time and historical reporting options.
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Precious

2 years ago
Pass4Success, you rock! Your practice questions were crucial for my Cisco CCE exam success. Couldn't have done it without you!
upvoted 0 times
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Luann

2 years ago
Passed the Cisco CCE exam with flying colors! Pass4Success provided exactly what I needed. Appreciate the time-saving study materials!
upvoted 0 times
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Annabelle

2 years ago
Aced the Cisco CCE exam! Pass4Success's relevant questions were a lifesaver. Grateful for the efficient study materials!
upvoted 0 times
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Free Cisco 500-444 Exam Actual Questions

Note: Premium Questions for 500-444 were last updated On Sep. 02, 2026 (see below)

Question #1

Which two certificates do the Cisco Finesse primary and secondary servers accept when HTTPS protocol is used to access the administration console or agent desktop in Cisco Finesse? (Choose two.)

Reveal Solution Hide Solution
Correct Answer: B, D

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/finesse/finesse_1151/Admin/guide/CFIN_BK_C0CD262D_00_cisco-finesse-administration-guide-1151/CFIN_BK_C0CD262D_00_cisco-finesse-administration-guide-1151_chapter_01001.pdf

When the HTTPS protocol is used to access the administration console or agent desktop in Cisco Finesse, the primary and secondary servers accept only digital certificates that are issued by a certificate authority (CA).

A digital certificate is an electronic document that uses a digital signature to bind a public key with an identity, such as the name of a person or an organization, and the certificate is issued by a trusted third party, such as a certificate authority (CA). The digital certificate confirms the identity of the server and enables secure communication between the client and the server.

A certificate authority (CA) certificate is a type of digital certificate that is issued by a trusted third party, such as a certificate authority (CA), to verify the identity of an entity and establish trust.


https://www.cisco.com/c/en/us/support/docs/voice-unified-communications/finesse/118248-configure-certificates-finesse-00.html

https://www.globalsign.com/en/ssl-information-center/what-is-a-digital-certificate/

Question #2

What is an enterprise-focused Session Border Controller (SBC) providing voice and video connectivity from the enterprise IP network to service provider SIP trunks?

Reveal Solution Hide Solution
Correct Answer: B

A Session Border Controller (SBC) is a networking device designed to secure and control voice and video traffic as it enters and leaves an enterprise IP network. An enterprise-focused SBC provides voice and video connectivity from the enterprise IP network to service provider SIP trunks, ensuring that the calls are compliant with service provider requirements. CUBE (Cisco Unified Border Element) is an enterprise-focused SBC from Cisco that provides voice and video connectivity from the enterprise IP network to service provider SIP trunks. CUCM (Cisco Unified Communications Manager), CVP (Customer Voice Portal), and DNIS (Dialed Number Identification Service) are not enterprise-focused SBCs.


Question #3

What are two specifications for UC on UCS Tested Reference Configuration (TRC)? (Choose two.)

Reveal Solution Hide Solution
Correct Answer: A, D

The UCS Tested Reference Configuration (TRC) is a validated server configuration for running Unified Computing System (UCS) in a data center environment. It is defined as either Configuration Based or Rule Based, depending on the specific use case. Configuration Based defines the server configuration based on specific performance characteristics, while Rule Based defines the server configuration based on specific usage. VMware vCenter is required for either Configuration Based or Rule Based, while VMware vSphere is optional.


Question #4

What are two roles of a Certificate Authority (CA) in a trusted third-party CA certificate? (Select two.)

Reveal Solution Hide Solution
Correct Answer: B, A

1. to provide validation of certificate requests: A CA is responsible for verifying the identity of an entity before issuing a certificate. This includes verifying the entity's identity, such as by checking government-issued identification or business registration documents.

2. to issue a CA-signed Identity certificates: After validating the entity's identity, the CA issues the certificate, which is signed by the CA's private key. This certificate can be used to authenticate the identity of the entity, establish trust and secure communication.


https://tools.ietf.org/html/rfc5280

https://www.globalsign.com/en/ca-services/what-is-a-ca/

Question #5

Which team is responsible for ensuring that servers designated for use by CCE VMs meet these requirements, including but not limited to Storage System Performance and IOPS (Input/Output Operations Per Second) Requirements?

Reveal Solution Hide Solution
Correct Answer: B

The Deployment team is responsible for ensuring that servers designated for use by CCE VMs meet the requirements for Storage System Performance and IOPS. This includes verifying that the server hardware meets the specified requirements, such as the number of drives, drive size, and RAID configuration. Additionally, the Deployment team must ensure that the server meets the required IOPS, which is determined by the server type, storage system configuration, and workloads.


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