Cisco 500-444 Exam

Certification Provider: Cisco

Exam Name: Cisco Contact Center Enterprise Implementation and Troubleshooting

Number of questions in our database: 56

Exam Version: May. 16, 2023

500-444 Exam Official Topics:

Topic 1: Explain Certificate Administration/ Describe planning a PCCE Deployment
Topic 2: Explain CUIC/Live Data/Finesse Integration/ Understand Integration Wizard
Topic 3: Understand deployment from configuration to validation/ PCCE implementation ? Configuration
Topic 4: Understand Applied CCE Troubleshooting/ Explain the Flows and Process review
Topic 5: Explain PCCE Deployment and Staging/ PCCE Implementation Preparation
Topic 6: Explain the personalization of the PCCE Dial Plan/ PCCE Implementation Initialization
Topic 7: Describe the Diagnostic Framework/ Describe software preparation
Topic 8: Describe a PCCE site addition/ Describe Single Sign-On/ Explain scripting, Troubleshooting

Free Cisco 500-444 Exam Actual Questions

The questions for 500-444 were last updated On May. 16, 2023

Question #1

Which type of machine will run an automated deferred sync job?

APrincipal AW machine

BAW client machine

CSecondary AW machine

DAW/HDS machine

Reveal Solution

Correct Answer: D

An AW/HDS machine is a hybrid of an AW client machine and a Secondary AW machine, and it is used to run automated deferred sync jobs. These jobs are typically used to transfer data between two or more AW machines, and the AW/HDS machine acts as the intermediary, making sure that all of the data is kept up-to-date and in sync.

References: [1]https://www.oracle.com/webfolder/technetwork/tutorials/obe/fmw/oim/11gR2-PS3/OIM_11gR2_PS3_Installation/OIM_11gR2_PS3_Installation_Step2.html[2]https://docs.oracle.com/cd/E24628_01/doc.121/e28814/config_hds_aw.htm[3]https://docs.oracle.com/en/middleware/lifecycle/12.2.1.4/core/one-time-processes-deferred-synchronization-jobs.html

Question #2

Which three tools are used to download logs for CCE troubleshooting? (Choose three.)

APROCMON

BDiagnostic framework portico

COPCTEST

DDUMPLOG

EUnified System CLI

FRTTEST

Reveal Solution

Correct Answer: A, D, E

PROCMON, DUMPLOG, and Unified System CLI are three tools that can be used to download logs for CCE troubleshooting. PROCMON is a Windows-based tool that allows administrators to capture log files and view them in real time. DUMPLOG is a command-line tool that can be used to download log files from CCE nodes. Finally, Unified System CLI is a web-based tool that can be used to access the CCE system and download log files. Reference:https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucce/troubleshooting

Question #3

What should be deployed to provide a web-based administrative interface even though Unified CCE provides Configuration Manager as the legacy User Interface for administrators?

AWebSetup

BContact Centre Management Portal (CCMP)

CLDAP Plugin

DSingle Pane of Glass (SPOG)

Reveal Solution

Correct Answer: D

Single Pane of Glass (SPOG) is a web-based administrative interface that provides administrators with an intuitive and unified view of the entire contact center environment. It is designed to provide administrators with a single interface to manage all aspects of the contact center, including agents, skills, queues, and reports. SPOG provides a more user-friendly interface than the legacy Configuration Manager, making it easier for administrators to manage the contact center environment. Reference:https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucce/spog/10_5_1/cce_b_spog-admin-guide-1051.html

Question #4

Which three tools are used to download logs for CCE troubleshooting? (Choose three.)

APROCMON

BDiagnostic framework portico

COPCTEST

DDUMPLOG

EUnified System CLI

FRTTEST

Reveal Solution

Correct Answer: A, D, E

Question #5

What are two functions of the Cisco CiscoCertUtil tool? (Choose two.)

Ais supported on servers running Linux Server

Bgenerates certificate signing requests (CSR)

Cgenerates self-signed certificates in the PEM format, which is an X509 extension

Dcreates a log file pertaining to the operations that it performs for troubleshooting

Evalidates any certificate

Reveal Solution

Correct Answer: B, D

The Cisco CiscoCertUtil tool is a command-line utility that can be used to generate Certificate Signing Requests (CSRs), generate self-signed certificates in the PEM format (which is an X509 extension), validate any certificate, and create a log file pertaining to the operations that it performs for troubleshooting. This can be useful for troubleshooting any issues that may arise when generating or validating certificates. Reference:https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucme/command/reference/cme_cr21/cme_cr21_3_2_3.html

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