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Cisco 500-443 Exam - Topic 6 Question 14 Discussion

ABC customer implemented Post Call Survey (PCS) for all Customer calls. However, the PCS flow did not engage for any of the calls. The CVP logs did not show any pieces of evidence that PCS requests had been made for the Caller. What is the first thing that should be verified as part of troubleshooting in this scenario?
B) Check if the caller DN settings on SPOG has PCS enabled. and D) Check if the caller DN settings on SPOG has valid PCS DN patterns configured.
A) Validate usermicroapp-isPostCallSurvey variable being set to y in the Main Routing Script.
C) Check if the Survey DN has a valid Call type and is associated with the routing script to play desired prompts.

Cisco 500-443 Exam - Topic 6 Question 14 Discussion

Actual exam question for Cisco's 500-443 exam
Question #: 14
Topic #: 6
[All 500-443 Questions]

ABC customer implemented Post Call Survey (PCS) for all Customer calls. However, the PCS flow did not engage for any of the calls. The CVP logs did not show any pieces of evidence that PCS requests had been made for the Caller. What is the first thing that should be verified as part of troubleshooting in this scenario?

Show Suggested Answer Hide Answer
Suggested Answer: B, D

B One of the files used to deploy Finesse custom gadgets is CSS, as it defines the style and layout of the gadget. D Another file used to deploy Finesse custom gadgets is JavaScript, as it defines the functionality and logic of the gadget. Reference = [Cisco Finesse Developer Guide Release 12.5(1)], page 9

According to the web search results, Finesse gadgets are OpenSocial gadgets that consist of the following components12:

XML to define metadata

HTML for markup

JavaScript for interactivity

CSS for presentation and style

Therefore, to deploy Finesse custom gadgets, the files that are used are CSS and JavaScript, which are responsible for the appearance and functionality of the gadgets. The other options are not correct, because they are not components of OpenSocial gadgets. Python, JSON, and C++ are different programming languages that are not used to create Finesse custom gadgets.


by Sherita at Mar 07, 2024, 02:05 PM

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Raina
9 months ago
Checking the DN patterns sounds like a good starting point!
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Mary
9 months ago
I agree, but what if the Survey DN isn't linked properly?
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Patti
10 months ago
Wait, are we sure the PCS was even set up correctly?
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Reid
10 months ago
I think validating the usermicroapp variable is crucial too.
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Troy
10 months ago
Definitely check the caller DN settings on SPOG first.
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Mona
10 months ago
I wonder if the PCS DN patterns are configured correctly in SPOG. That could definitely affect whether the survey engages or not.
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Bernardo
11 months ago
I feel like we practiced a similar question where we had to verify the Survey DN and its call type. That might be relevant here too.
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Val
11 months ago
I'm not entirely sure, but I remember something about checking the caller DN settings on SPOG. Maybe that's where the issue lies?
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Gilma
11 months ago
I think we should first check if the usermicroapp-isPostCallSurvey variable is set to 'y' in the Main Routing Script. That seems like a basic step.
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Candida
11 months ago
Interesting. I'm thinking the Survey DN setup might be the culprit. I'll make sure to check that carefully.
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Cheryll
11 months ago
Ah, I see. The key here is to verify the PCS configuration on the SPOG. That's likely where the issue is.
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Eladia
11 months ago
Okay, let's see here. The first thing I'd want to check is whether the PCS variable is being set properly in the routing script.
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Joseph
11 months ago
Hmm, this seems like a tricky one. I'll need to carefully review the details and think through the potential issues.
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Lawrence
11 months ago
Ah, I remember learning about this in class. I think option B is the correct answer, but I'll re-read the question just to be sure.
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Elly
11 months ago
Okay, let me see here. A, B, C, or D... I feel like C is the best fit for a delivery support function, but I want to double-check the other options just to be sure.
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Javier
11 months ago
Okay, I've got this. The key is using the -e ssh option to ensure a secure connection, and specifying the remote user account kevin. I think option D is the right answer.
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Shaun
11 months ago
I practiced a similar question where we discussed service participants needing to communicate about their status, which makes me lean towards option C.
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Luisa
11 months ago
This seems straightforward. I'd include A, B, and D - the purpose, attainments, and special attributes are key for a person specification.
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Francoise
1 year ago
Wait, did they say the PCS flow didn't engage 'for any of the calls'? Sounds like a case of the Bermuda Triangle of customer interactions. Time to break out the tin foil hats, folks.
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Malcolm
1 year ago
D) Check if the caller DN settings on SPOG has valid PCS DN patterns configured.
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Bernardo
1 year ago
C) Check if the Survey DN has a valid Call type and is associated with the routing script to play desired prompts.
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Lenna
1 year ago
B) Check if the caller DN settings on SPOG has PCS enabled.
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Princess
1 year ago
A) Validate usermicroapp-isPostCallSurvey variable being set to y in the Main Routing Script.
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Ceola
1 year ago
This question is making my head spin more than a post-call survey. I think I need to take a break and grab a cup of coffee before tackling this one.
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Starr
1 year ago
You know, I bet the real problem is that the caller DN settings on SPOG don't have the right PCS DN patterns. It's always the little things that trip us up, isn't it?
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Elsa
1 year ago
C) Check if the Survey DN has a valid Call type and is associated with the routing script to play desired prompts.
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Joaquin
1 year ago
B) Check if the caller DN settings on SPOG has PCS enabled.
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Serina
1 year ago
A) Validate usermicroapp-isPostCallSurvey variable being set to y in the Main Routing Script.
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Lynelle
1 year ago
Hold up, what if the Survey DN itself is the issue? We should definitely verify if it has a valid Call type and is properly associated with the routing script. That's key to playing the right prompts.
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Hannah
1 year ago
Validating these settings can help troubleshoot why the PCS flow is not engaging.
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Dwight
1 year ago
We should also make sure it is associated with the routing script to play the correct prompts.
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Fatima
1 year ago
Yes, you're right. Checking if the Survey DN has a valid Call type is crucial.
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Rosann
1 year ago
Nah, I'd check the caller DN settings on SPOG to see if PCS is actually enabled. Maybe someone forgot to turn it on or configured the wrong patterns.
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Tequila
1 year ago
C) Check if the Survey DN has a valid Call type and is associated with the routing script to play desired prompts.
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Chuck
1 year ago
B) Check if the caller DN settings on SPOG has PCS enabled.
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Giovanna
1 year ago
A) Validate usermicroapp-isPostCallSurvey variable being set to y in the Main Routing Script.
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Lashawnda
1 year ago
I think the first thing to verify is if the usermicroapp-isPostCallSurvey variable is set to 'y' in the Main Routing Script. That's the linchpin of the whole process, isn't it?
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Roselle
1 year ago
B) Check if the caller DN settings on SPOG has PCS enabled.
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Alberto
1 year ago
A) Validate usermicroapp-isPostCallSurvey variable being set to y in the Main Routing Script.
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Emelda
1 year ago
I think we should also check option C) Check if the Survey DN has a valid Call type and is associated with the routing script. That could be causing the issue as well.
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Iola
1 year ago
I agree with Lenna. If that variable is not set correctly, then the PCS flow won't engage for any calls.
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Lenna
1 year ago
I think the first thing to verify should be A) Validate usermicroapp-isPostCallSurvey variable being set to y in the Main Routing Script.
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