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Cisco 500-443 Exam

Certification Provider: Cisco
Exam Name: Advanced Administration and Reporting of Contact Center Enterprise
Duration: 90 Minutes
Number of questions in our database: 60
Exam Version: Apr. 24, 2024
500-443 Exam Official Topics:
  • Topic 1: Utilize CUIC administration and operations console/ Understand PCCE protocols
  • Topic 2: Understand CCE Data Exchange/ Utilize CUIC customization report
  • Topic 3: CUCM Initiated Call Flows/ Advanced Scripting and Data Exchange
  • Topic 4: Implement mobile agents/ Understand CUIC foundations
  • Topic 5: Describe Call Studio Scripting/ Understand architecture and components
  • Topic 6: Utilize CVP Call Flow models/ Describe CUIC attributes
  • Topic 7: Explain PCCE call flow/ Implement Bulk import tool
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Free Cisco 500-443 Exam Actual Questions

The questions for 500-443 were last updated On Apr. 24, 2024

Question #1

What are two descriptions about web page accesses for a CUIC user or administrator? (Choose two.)

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Correct Answer: B, E

B One of the descriptions about web page accesses for a CUIC user or administrator is that the day-to-day admin tasks regarding users, security, and reports will be done on the reporting page, as it provides a user interface for managing report definitions, dashboards, value lists, collections, and permissions. C Another description about web page accesses for a CUIC user or administrator is that the Web URLs or pages are available for access are ''Admin'' page, ''System'' page, and a Reporting page, as they provide different functions and features for CUIC administration and operation. Reference = [Cisco Unified Intelligence Center User Guide Release 12.5(1)], page 8; [Cisco Unified Intelligence Center Installation and Upgrade Guide Release 12.5(1)], page 11


Question #2

What are two descriptions for the CUIC database? (Choose two.)

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Correct Answer: B, C

B One of the descriptions for the CUIC database is that the CUIC runs its own MySQL database storing users, roles, permissions, and report templates, as it provides a repository for CUIC configuration and customization data. C Another description for the CUIC database is that database purge schedule can be controlled or changed through the command-line interface, as it allows the administrator to set the frequency and duration of data purging for historical and real-time tables. Reference = [Cisco Unified Intelligence Center Installation and Upgrade Guide Release 12.5(1)], page 11; [Cisco Unified Intelligence Center User Guide Release 12.5(1)], page 10


Question #3

What is referred to as a switch leg on CVP?

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Correct Answer: B

A switch leg on CVP refers to an ingress SIP call leg from Ingress gateway to CVP, as this is where CVP receives and controls incoming calls from PSTN or other networks. Reference = [Cisco Unified Contact Center Enterprise Solution Reference Network Design (SRND), Release 12.5(1)], page 11


Question #4

Which two files are used to deploy Finesse custom gadgets? (Choose two.)

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Correct Answer: B, D

B One of the files used to deploy Finesse custom gadgets is CSS, as it defines the style and layout of the gadget. D Another file used to deploy Finesse custom gadgets is JavaScript, as it defines the functionality and logic of the gadget. Reference = [Cisco Finesse Developer Guide Release 12.5(1)], page 9

According to the web search results, Finesse gadgets are OpenSocial gadgets that consist of the following components12:

XML to define metadata

HTML for markup

JavaScript for interactivity

CSS for presentation and style

Therefore, to deploy Finesse custom gadgets, the files that are used are CSS and JavaScript, which are responsible for the appearance and functionality of the gadgets. The other options are not correct, because they are not components of OpenSocial gadgets. Python, JSON, and C++ are different programming languages that are not used to create Finesse custom gadgets.


Question #5

What are two ways a Database Action Element is configured in the Call Studio application? (Choose two.)

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Correct Answer: A, C

A JNDI name (include the jdbc/ portion) is one of the ways a Database Action Element is configured in the Call Studio application, as it specifies the name of the data source that is configured in the VVB to access the database. C SQL Query is another way a Database Action Element is configured in the Call Studio application, as it defines the SQL statement that is executed on the database to perform an operation or retrieve data. Reference = [Cisco Unified Call Studio User Guide Release 12.5(1)], page 48



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