Cisco 500-443 Exam - Topic 5 Question 9 Discussion

Actual exam question for Cisco's 500-443 exam

Question #: 9
Topic #: 5

[All 500-443 Questions]

What is referred to as a switch leg on CVP?

AScript request from CVP to UCCE/PCCE

BIngress SIP call leg from Ingress gateway to CVP

CRingtone call from CVP to WB

DAgent call initiated by CVP

Show Suggested Answer

Suggested Answer: B

A switch leg on CVP refers to an ingress SIP call leg from Ingress gateway to CVP, as this is where CVP receives and controls incoming calls from PSTN or other networks. Reference = [Cisco Unified Contact Center Enterprise Solution Reference Network Design (SRND), Release 12.5(1)], page 11

by Justine at Nov 23, 2023, 06:57 AM

Limited Time Offer

25%

Off

Get Premium 500-443 Questions as Interactive Web-Based Practice Test or PDF

Contribute your Thoughts:

Submit Cancel

Vonda

9 months ago

I always thought it was just a script request.

upvoted 0 times

...

Catrice

10 months ago

Wait, is it really called a switch leg? Sounds odd.

upvoted 0 times

...

Lucina

10 months ago

No way, it's D for sure!

upvoted 0 times

...

Toshia

10 months ago

I thought it was A, but B makes more sense.

upvoted 0 times

...

Elroy

10 months ago

It's definitely B, the ingress SIP call leg.

upvoted 0 times

...

Roosevelt

10 months ago

I vaguely recall something about script requests, but I don't think that's what a switch leg is. I lean towards option B.

upvoted 0 times

...

Brice

11 months ago

I’m a bit confused; I thought the switch leg referred to the agent call initiated by CVP. Could it be option D instead?

upvoted 0 times

...

Gilberto

11 months ago

I remember practicing a question about call legs in CVP, and I feel like option B sounds familiar.

upvoted 0 times

...

In

11 months ago

I think the switch leg might be related to the SIP call leg, but I'm not entirely sure if it's specifically about the ingress gateway.

upvoted 0 times

...

Casie

11 months ago

I'm a little confused by this question. Is the switch leg referring to the ringtone call from CVP to the agent desktop? Or is it something else entirely? I'll have to think this through carefully before selecting an answer.

upvoted 0 times

...

Samuel

11 months ago

The switch leg is the script request from CVP to UCCE/PCCE, right? That's the communication between the two systems that handles the call flow and routing. I feel good about that being the correct answer.

upvoted 0 times

...

Callie

11 months ago

Hmm, I'm a bit unsure about this one. I'm trying to think through the different call legs and interactions in a CVP deployment, but I'm not 100% confident in my understanding. I'll have to review my notes to see if I can figure this out.

upvoted 0 times

...

Galen

11 months ago

I'm pretty sure the switch leg on CVP refers to the ingress SIP call leg from the ingress gateway to CVP. That sounds like the most logical answer based on the options provided.

upvoted 0 times

...

Luis

11 months ago

Whoa, this is a tough one. Deleting audit data is not something I'm super familiar with. I'll need to do some research on best practices for this kind of scenario before I can feel confident in my answer. Maybe I'll start by looking up the Dataverse auditing documentation.

upvoted 0 times

...

Ryann

11 months ago

Okay, I think I've got this. Based on the information provided, the company is focused on driving customers to its website and measuring active usage. So I'll select the metrics that seem to align with those priorities, like repeat webpage users and abandon rates.

upvoted 0 times

...

Princess

11 months ago

Ooh, I like the idea of spending more time with the analysts on the Service Desk. That could be a great way to learn from their expertise and stay up-to-date on the latest issues.

upvoted 0 times

...

Willow

2 years ago

Haha, you guys are really overthinking this. It's gotta be the agent call initiated by CVP. I mean, that's like the whole point of the system, isn't it?

upvoted 0 times

...