Cisco Exam 500-442 Topic 7 Question 7 Discussion

Actual exam question for Cisco's 500-442 exam

Question #: 7
Topic #: 7

In a contact center, agents must select the Reason Code when they go to the "Not Ready" state. Which configuration by an administrator in Agent Desk Settings allows this action?

AWrap-up on Incoming, set to Required

BEnable 'Require Logout Reason'

CEnable 'Require Idle Reason'

DWrap-up on Outgoing, set to Required

Show Suggested Answer

Suggested Answer: B

by Josephine at Oct 11, 2022, 09:54 AM

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