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Cisco 500-442 Exam - Topic 7 Question 7 Discussion

In a contact center, agents must select the Reason Code when they go to the "Not Ready" state. Which configuration by an administrator in Agent Desk Settings allows this action?
B) Enable 'Require Logout Reason'
A) Wrap-up on Incoming, set to Required
C) Enable 'Require Idle Reason'
D) Wrap-up on Outgoing, set to Required

Cisco 500-442 Exam - Topic 7 Question 7 Discussion

Actual exam question for Cisco's 500-442 exam
Question #: 7
Topic #: 7
[All 500-442 Questions]

In a contact center, agents must select the Reason Code when they go to the "Not Ready" state. Which configuration by an administrator in Agent Desk Settings allows this action?

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Suggested Answer: B

by Josephine at Oct 11, 2022, 09:54 AM

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Kimbery
10 months ago
Definitely not D, that's for outgoing calls.
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Josefa
10 months ago
Wait, they actually need a reason for being Not Ready? That's wild!
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Antione
10 months ago
Not so sure about that, could be A too.
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Benton
11 months ago
Yeah, that makes sense!
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Laurena
11 months ago
I think it's C, 'Require Idle Reason'!
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Renea
11 months ago
I keep mixing up the wrap-up settings. I thought option D was about outgoing calls, so it probably isn't the right choice for this scenario.
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Gertude
11 months ago
I feel like I saw something about requiring a logout reason in another question, but that seems less relevant here. Maybe option B is a distraction?
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Adolph
11 months ago
I'm not entirely sure, but I remember a practice question about wrap-up codes. Could it be option A?
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Lindsey
11 months ago
I think it might be option C, "Enable 'Require Idle Reason'," because it sounds like it relates to agents being in a Not Ready state.
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Corinne
11 months ago
Ah, I know this one! The recommended maximum resistance between any two points on a bonding or grounding conductor is 0.25 ohms. I'm pretty confident that's the right answer.
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Isadora
11 months ago
I think a dynamic dashboard would be the best approach here. It would allow the client to easily filter and interact with the data.
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Elza
11 months ago
I'm a bit confused on the difference between network layer and application layer filtering. I'll need to review my notes to make sure I understand that properly.
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