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Cisco 500-442 Exam

Certification Provider: Cisco
Exam Name: Administering Cisco Contact Center Enterprise
Number of questions in our database: 60
Exam Version: Apr. 15, 2024
500-442 Exam Official Topics:
  • Topic 1: Describe CCE components and architecture/ Describe access tools
  • Topic 2: Understand CCE features beyond default/ Basic Calls and Agent settings
  • Topic 3: Configure basic agent functionality/ Configure roles and departments
  • Topic 4: Implement precision routing/ Understand Contact Center basics
  • Topic 5: Configure agent teams and supervisors/ Implement VXML applications
  • Topic 6: Configure basic call treatment/ Utilize Finesse administration tool
  • Topic 7: Deploy basic call settings/ Configuration and Implementation
  • Topic 8: Build basic ICM scripts/ Configure RONA support/ Advanced Configuration
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Free Cisco 500-442 Exam Actual Questions

The questions for 500-442 were last updated On Apr. 15, 2024

Question #1

Which two actions are Supervisors able to perform that Agents are unable to perform? (Choose two.)

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Correct Answer: A, B

Question #2

What are two PCCE deployment models that support the Avaya ACD Integration? (Choose two.)

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Correct Answer: A, E

Question #3

Which tool can be used to verify the configuration of Basic Call settings?

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Correct Answer: D

Question #4

In Finesse, how are different gadgets enabled for specific team members?

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Correct Answer: C

Question #5

Which .bat file displays the status of the VXML server and the applications running?

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Correct Answer: B

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