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Cisco 500-442 Exam
Certification Provider: Cisco
Exam Name: Administering Cisco Contact Center Enterprise
Number of questions in our database: 59
Exam Version: Jan. 28, 2023
500-442 Exam Official Topics:
- Topic 1: Describe CCE components and architecture/ Describe access tools
- Topic 2: Understand CCE features beyond default/ Basic Calls and Agent settings
- Topic 3: Configure basic agent functionality/ Configure roles and departments
- Topic 4: Implement precision routing/ Understand Contact Center basics
- Topic 5: Configure agent teams and supervisors/ Implement VXML applications
- Topic 6: Configure basic call treatment/ Utilize Finesse administration tool
- Topic 7: Deploy basic call settings/ Configuration and Implementation
- Topic 8: Build basic ICM scripts/ Configure RONA support/ Advanced Configuration
Free Cisco 500-442 Exam Actual Questions
The questions for 500-442 were last updated On Jan. 28, 2023
Question #1
What are two channels or features supported by ECE? (Choose two.)
Correct Answer:
C, E
Question #2
Which two role types have access to CUIC reporting objects maintained through a system of Roles and Permissions? (Choose two.)
Correct Answer:
C, D
Question #3
Which two components must a script be associated with to run? (Choose two.)
Correct Answer:
B, E
Question #4
Question #5
What are two purposes of Cisco Unified Intelligence Center? (Choose two.)
Correct Answer:
C, D
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