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Cisco 500-442 Exam
Certification Provider: Cisco
Exam Name: Administering Cisco Contact Center Enterprise
Number of questions in our database: 60
Exam Version: Apr. 15, 2024
500-442 Exam Official Topics:
- Topic 1: Describe CCE components and architecture/ Describe access tools
- Topic 2: Understand CCE features beyond default/ Basic Calls and Agent settings
- Topic 3: Configure basic agent functionality/ Configure roles and departments
- Topic 4: Implement precision routing/ Understand Contact Center basics
- Topic 5: Configure agent teams and supervisors/ Implement VXML applications
- Topic 6: Configure basic call treatment/ Utilize Finesse administration tool
- Topic 7: Deploy basic call settings/ Configuration and Implementation
- Topic 8: Build basic ICM scripts/ Configure RONA support/ Advanced Configuration
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Free Cisco 500-442 Exam Actual Questions
The questions for 500-442 were last updated On Apr. 15, 2024
Question #1
Which two actions are Supervisors able to perform that Agents are unable to perform? (Choose two.)
Correct Answer:
A, B
Question #2
What are two PCCE deployment models that support the Avaya ACD Integration? (Choose two.)
Correct Answer:
A, E
Question #3
Which tool can be used to verify the configuration of Basic Call settings?
Correct Answer:
D
Question #4
In Finesse, how are different gadgets enabled for specific team members?
Correct Answer:
C
Question #5
Which .bat file displays the status of the VXML server and the applications running?
Correct Answer:
B
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