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Cisco 500-442 Exam
Certification Provider: Cisco
Exam Name: Administering Cisco Contact Center Enterprise
Number of questions in our database: 59
Exam Version: May. 26, 2023
500-442 Exam Official Topics:
- Topic 1: Describe CCE components and architecture/ Describe access tools
- Topic 2: Understand CCE features beyond default/ Basic Calls and Agent settings
- Topic 3: Configure basic agent functionality/ Configure roles and departments
- Topic 4: Implement precision routing/ Understand Contact Center basics
- Topic 5: Configure agent teams and supervisors/ Implement VXML applications
- Topic 6: Configure basic call treatment/ Utilize Finesse administration tool
- Topic 7: Deploy basic call settings/ Configuration and Implementation
- Topic 8: Build basic ICM scripts/ Configure RONA support/ Advanced Configuration
Free Cisco 500-442 Exam Actual Questions
The questions for 500-442 were last updated On May. 26, 2023
Question #1
Which two components must be configured for CCE to begin routing the contact and start processing the call? (Choose two.)
Correct Answer:
A, D
Question #2
What are two channels or features supported by ECE? (Choose two.)
Correct Answer:
C, E
Question #3
Question #4
What are two types of reports Cisco Unified Intelligence Center will provide? (Choose two.)
Correct Answer:
C, D
Question #5
What are two channels or features supported by ECE? (Choose two.)
Correct Answer:
C, E
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