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Cisco 500-442 Exam

Certification Provider: Cisco
Exam Name: Administering Cisco Contact Center Enterprise
Number of questions in our database: 59
Exam Version: Jan. 28, 2023
500-442 Exam Official Topics:
  • Topic 1: Describe CCE components and architecture/ Describe access tools
  • Topic 2: Understand CCE features beyond default/ Basic Calls and Agent settings
  • Topic 3: Configure basic agent functionality/ Configure roles and departments
  • Topic 4: Implement precision routing/ Understand Contact Center basics
  • Topic 5: Configure agent teams and supervisors/ Implement VXML applications
  • Topic 6: Configure basic call treatment/ Utilize Finesse administration tool
  • Topic 7: Deploy basic call settings/ Configuration and Implementation
  • Topic 8: Build basic ICM scripts/ Configure RONA support/ Advanced Configuration

Free Cisco 500-442 Exam Actual Questions

The questions for 500-442 were last updated On Jan. 28, 2023

Question #1

What are two channels or features supported by ECE? (Choose two.)

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Correct Answer: C, E

Question #2

Which two role types have access to CUIC reporting objects maintained through a system of Roles and Permissions? (Choose two.)

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Correct Answer: C, D

Question #3

Which two components must a script be associated with to run? (Choose two.)

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Correct Answer: B, E

Question #4

How many teams can an Agent be a part of?

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Correct Answer: A

Question #5

What are two purposes of Cisco Unified Intelligence Center? (Choose two.)

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Correct Answer: C, D


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