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Cisco 500-052 Exam - Topic 2 Question 20 Discussion

Which three operations can be performed within the Cisco Finesse IP Phone Age (IPPA)? (Choose three.)
C) A supervisor can sign in to Finesse IPPA and initiate call recording. and D) An agent using Finesse IPPA can enter Not Ready, Sign-out, and Wrap-up reasons. and E) Agents can log in to Finesse IPPA with Cisco Unified CCX deployed using a Standard license.
A) A supervisor can use Finesse IPPA to act as an agent and accept calls.
B) An agent can sign in to Finesse IPPA and initiate call recording.

Cisco 500-052 Exam - Topic 2 Question 20 Discussion

Actual exam question for Cisco's 500-052 exam
Question #: 20
Topic #: 2
[All 500-052 Questions]

Which three operations can be performed within the Cisco Finesse IP Phone Age (IPPA)? (Choose three.)

Show Suggested Answer Hide Answer
Suggested Answer: C, D, E

by Cathrine at May 09, 2022, 05:38 PM

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Arletta
10 months ago
Not sure about the call recording part, sounds off.
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Markus
10 months ago
Yup, agents can log in with a Standard license too!
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Salome
11 months ago
Wait, can agents really initiate call recording?
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Gracia
11 months ago
Totally agree, that's a key feature!
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Beata
11 months ago
A supervisor can act as an agent in Finesse IPPA.
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Howard
11 months ago
Hmm, I'm a bit confused by the wording here. I'll need to re-read the question a few times to make sure I'm grasping all the details before attempting to answer.
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Vallie
11 months ago
This seems like a straightforward question about risk assessment in the TOGAF framework. I think the key is to identify the right phase to address the CIO's concerns.
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Shala
11 months ago
Hmm, I'm a little unsure about this one. I know diseconomies of scale have to do with costs increasing as production increases, but I'm not totally clear on the specifics. I'll have to think this through carefully.
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