Ah, this is right up my alley! I'd recommend going with the page layouts. That's the best way to customize the view and access for the technicians in the Field Service Lightning mobile app.
Okay, I've got this. The answer is B - use IPS and Live Upgrade to install all updated software. That's the standard upgrade path from Solaris 10 to Solaris 11 that preserves user data and configurations.
Marguerita
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