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Carla is an Operations Manager at a bank. Customers are requesting more digitalisation of services, and Carla is considering a radical approach that streamlines decision-making and creates efficiency in the organisation's structural resources. What is this approach best known as?
Suggested Answer: B
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The keyword here is 'radical', which is a key feature of business process reengineering (BPR).
Total quality management (A) is incorrect because TQM focuses on gradual quality improvements.
Lean (C) is incorrect because it focuses on waste reduction, which is not mentioned.
Six Sigma (D) is incorrect because it focuses on process improvement through data and system development, but it is not considered radical.
(LO 2.1, See p.68)
34 comments · newest first
KE
Kent
10 months ago
Wait, isn't Lean more about minimizing waste?
LE
Lettie
11 months ago
Really? I doubt radical changes will be easy to implement.
LI
Linette
11 months ago
I think it's more about total quality management.
MA
Margery
11 months ago
Sounds like business process reengineering to me!
TA
Tanja
11 months ago
Totally agree, streamlining is the way to go!
KA
Kallie
11 months ago
Six Sigma is about quality improvement, right? I don't think that's what Carla is aiming for here.
KI
Kimbery
12 months ago
I feel like Total quality management could fit, but it doesn't really focus on radical changes.
NA
Nan
12 months ago
I remember discussing Lean in class, but that seems more about minimizing waste rather than a radical overhaul.
ER
Ernest
1 year ago
I think the answer might be Business process reengineering, but I'm not entirely sure. It sounds like what Carla is trying to do.
HI
Hillary
1 year ago
This is a tricky one, but I'm going to go with business process reengineering. The focus on streamlining decision-making and structural resources seems to fit that approach best.
QU
Quentin
1 year ago
Total quality management is more about continuous improvement, so I don't think that's the right fit for this scenario. I'm going to go with business process reengineering.
JO
Johanna
1 year ago
I think the key here is the "radical approach" part. That makes me lean towards business process reengineering as the best answer.
CH
Chaya
1 year ago
Hmm, I'm not totally sure about this one. It could be lean as well, since that's also about streamlining processes and eliminating waste.
KA
Karan
1 year ago
This sounds like it's asking about business process reengineering, which is all about radically redesigning processes to improve efficiency and customer service.
TH
Theola
1 year ago
I'm going with B. Carla's gotta be brave to take on a BPR project, but it'll pay off in the long run if she pulls it off.
BR
Brynn
1 year ago
Haha, I bet Carla wishes she could just wave a magic wand and make all her problems disappear. If only business transformation was that easy!
KA
Katie
1 year ago
B) Business process reengineering
KE
Kerry
1 year ago
A) Total quality management
SO
Sonia
1 year ago
D) Six Sigma
SH
Sharika
1 year ago
C) Lean
GE
Gerald
1 year ago
B) Business process reengineering
SO
Soledad
1 year ago
A) Total quality management
MA
Marvel
1 year ago
Hmm, I'm not sure. Lean and Six Sigma also focus on efficiency, but they're more incremental approaches. BPR sounds like the right fit for Carla's needs.
LA
Latrice
1 year ago
Yeah, it seems like a radical approach that could really streamline things.
SH
Sherita
1 year ago
I think BPR is the way to go for Carla's situation.
MA
Marylou
1 year ago
I'm not sure, but I think Lean could also be a good approach for digitalisation of services.
JA
Jannette
1 year ago
I agree with Linsey. Business process reengineering can help streamline decision-making and create efficiency.
LI
Linsey
1 year ago
I think the approach Carla is considering is Business process reengineering.
VI
Vilma
1 year ago
I agree, B is the way to go. Carla's trying to overhaul the organization, not just tweak a few processes. BPR is the radical solution she's looking for.
DO
Doug
1 year ago
Business process reengineering definitely seems like the best approach here. Streamlining decision-making and improving efficiency are key goals of BPR.
CH
Chauncey
1 year ago
Lean and Six Sigma are great, but BPR is more about radical change in processes.
GE
Gerry
1 year ago
Total quality management could also work, but BPR seems more suitable in this case.
IN
Ines
1 year ago
I agree, it focuses on restructuring processes for better efficiency.
BR
Brandee
1 year ago
I think Business process reengineering is the way to go.