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CIPS Exam L6M9 Topic 3 Question 10 Discussion

Actual exam question for CIPS's L6M9 exam
Question #: 10
Topic #: 3
[All L6M9 Questions]

Carla is an Operations Manager at a bank. Customers are requesting more digitalisation of services, and Carla is considering a radical approach that streamlines decision-making and creates efficiency in the organisation's structural resources. What is this approach best known as?

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Suggested Answer: B

The keyword here is 'radical', which is a key feature of business process reengineering (BPR).

Total quality management (A) is incorrect because TQM focuses on gradual quality improvements.

Lean (C) is incorrect because it focuses on waste reduction, which is not mentioned.

Six Sigma (D) is incorrect because it focuses on process improvement through data and system development, but it is not considered radical.

(LO 2.1, See p.68)


by Ammie at Jun 12, 2025, 12:13 PM

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Theola
1 months ago
I'm going with B. Carla's gotta be brave to take on a BPR project, but it'll pay off in the long run if she pulls it off.
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Brynn
1 months ago
Haha, I bet Carla wishes she could just wave a magic wand and make all her problems disappear. If only business transformation was that easy!
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Soledad
10 days ago
A) Total quality management
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Marvel
2 months ago
Hmm, I'm not sure. Lean and Six Sigma also focus on efficiency, but they're more incremental approaches. BPR sounds like the right fit for Carla's needs.
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Latrice
13 days ago
Yeah, it seems like a radical approach that could really streamline things.
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Sherita
26 days ago
I think BPR is the way to go for Carla's situation.
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Marylou
2 months ago
I'm not sure, but I think Lean could also be a good approach for digitalisation of services.
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Jannette
2 months ago
I agree with Linsey. Business process reengineering can help streamline decision-making and create efficiency.
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Linsey
2 months ago
I think the approach Carla is considering is Business process reengineering.
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Vilma
2 months ago
I agree, B is the way to go. Carla's trying to overhaul the organization, not just tweak a few processes. BPR is the radical solution she's looking for.
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Doug
2 months ago
Business process reengineering definitely seems like the best approach here. Streamlining decision-making and improving efficiency are key goals of BPR.
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Chauncey
1 months ago
Lean and Six Sigma are great, but BPR is more about radical change in processes.
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Gerry
2 months ago
Total quality management could also work, but BPR seems more suitable in this case.
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Ines
2 months ago
I agree, it focuses on restructuring processes for better efficiency.
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Brandee
2 months ago
I think Business process reengineering is the way to go.
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