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CIPS Exam L6M9 Topic 3 Question 10 Discussion
Actual exam question for
CIPS's
L6M9 exam
Question #: 10
Topic #: 3
[All L6M9 Questions]
Topic #: 3
Carla is an Operations Manager at a bank. Customers are requesting more digitalisation of services, and Carla is considering a radical approach that streamlines decision-making and creates efficiency in the organisation's structural resources. What is this approach best known as?
Suggested Answer:
B
The keyword here is 'radical', which is a key feature of business process reengineering (BPR).
Total quality management (A) is incorrect because TQM focuses on gradual quality improvements.
Lean (C) is incorrect because it focuses on waste reduction, which is not mentioned.
Six Sigma (D) is incorrect because it focuses on process improvement through data and system development, but it is not considered radical.
(LO 2.1, See p.68)
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