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CIPS L6M9 Exam Questions
- Topic 1: Understand and apply leadership skills and behaviors appropriate for strategically improving the procurement and supply chain function: This section of the exam measures the skills of Supply Chain Managers and covers understanding leadership behaviors that enhance procurement processes. It assesses how to strategically improve supply chain functions, focusing on a key skill like "Strategic Decision Making".
- Topic 2: Understand operations strategy and its contribution to overall business success: Targeting Operations Directors, this section evaluates understanding of operations strategy's impact on organizations, including aligning with business goals, market requirements, and resource management.
- Topic 3: Assess the strategic value of resource planning and control: This part targets Resource Planners, focusing on evaluating strategic resource planning concepts such as forecasting, scheduling, monitoring, and controlling resources effectively within the operational framework.
Free CIPS L6M9 Exam Actual Questions
Note: Premium Questions for L6M9 were last updated On Jul. 28, 2025 (see below)
The Improvement Gap Analysis can be utilised to manage trade-offs in operational strategy. Which of the following is measured by the IGA? Select ALL that apply.
The Improvement Gap Analysis measures customer dissatisfaction levels. It describes the current state of an organisation and what needs to be done to reach the desired state. The gap between these states represents customer dissatisfaction. The IPA matrix by Piccolo et al categorises dissatisfaction into four quadrants, helping organisations determine whether action is needed. (See p. 137)
When would an organisation use a VRIO analysis?
VRIO analysis helps an organisation identify internal resources that give it a competitive advantage.
VRIO stands for Value, Rarity, Imitability, Organisation---factors that determine whether a resource can sustain a competitive edge.
It does not focus on benchmarking (C) or performance monitoring (B).
(LO 2.2, See p.103)
Carla is an Operations Manager at a bank. Customers are requesting more digitalisation of services, and Carla is considering a radical approach that streamlines decision-making and creates efficiency in the organisation's structural resources. What is this approach best known as?
The keyword here is 'radical', which is a key feature of business process reengineering (BPR).
Total quality management (A) is incorrect because TQM focuses on gradual quality improvements.
Lean (C) is incorrect because it focuses on waste reduction, which is not mentioned.
Six Sigma (D) is incorrect because it focuses on process improvement through data and system development, but it is not considered radical.
(LO 2.1, See p.68)
Which area of operations strategy is concerned with information management systems, automation, and productivity?
Process technology refers to information management systems, automation, and productivity tools.
Capacity (A) is related to resource planning.
Supply network design (B) deals with supplier relationships and logistics.
Development and organisational design (D) is about people, structures, and hierarchies.
(LO 2.1, See p.71)
The Improvement Gap Analysis can be utilised to manage trade-offs in operational strategy. Which of the following is measured by the IGA? Select ALL that apply.
The Improvement Gap Analysis measures customer dissatisfaction levels. It describes the current state of an organisation and what needs to be done to reach the desired state. The gap between these states represents customer dissatisfaction. The IPA matrix by Piccolo et al categorises dissatisfaction into four quadrants, helping organisations determine whether action is needed. (See p. 137)
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