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CIPS Exam L4M6 Topic 9 Question 28 Discussion

Actual exam question for CIPS's L4M6 exam
Question #: 28
Topic #: 9
[All L4M6 Questions]

What are service credits?

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Suggested Answer: B

The correct answer is ''A mechanism for performance management where the buyer has the right to deduct money from payments owed for under performance''. A definition is provided on p.113 and states ''If a supplier fails to meet the standard set in the service credits, the buyer has the right to deduct set amounts of money from payments owed to the supplier''


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