Free Preparation Discussions
MENU
CIPS L4M5 Exam - Topic 14 Question 52 Discussion
Topic #: 14
Active listening in negotiation includes which of the following activities?
1. Hearing
2. Interpreting
3. Rapport
4. Influence
Listening is a hugely important skill in the world of work. It's a key part of effective communication [...].
Regarding active listening, there is a model called 'The SIER Hierarchy of Active Listening'. It details four key stages required for effective listening. As with all models associated with active listening, its purpose is to help the listener be a better, more effective listener who really hears what is being said, connects with the individual with whom they are communicating and builds effective relationships.
The model is a hierarchical model meaning that each stage builds on the stage before it. While the model is sometimes used for training in the sales arena, it is helpful in all walks of life. The stages of the model are: Sensing (including hearing and watching body language), Interpreting, Evaluating and Responding.
- CIPS study guide page 171-173
- The SIER Hierarchy of Active Listening: Become a Better Listener
LO 3, AC 3.3
Jaime
9 months agoTwana
10 months agoDaron
10 months agoMichal
10 months agoIesha
10 months agoCherry
10 months agoAdelle
11 months agoEmelda
11 months agoDion
11 months agoNickole
11 months agoTasia
11 months agoTalia
11 months agoTatum
11 months agoGracie
11 months agoGlenn
11 months ago