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CIPS Exam L4M3 Topic 10 Question 57 Discussion

Actual exam question for CIPS's L4M3 exam
Question #: 57
Topic #: 10
[All L4M3 Questions]

If service level agreement is used as a schedule that makes up the contract, it will be most likely to be a part of...?

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Suggested Answer: B

If a service level agreement is used as a schedule to a contract, it will generally have the following contents:

- Service definitions. If the service information is provided by the specification, SLA should only refer to the specification to avoid any inconsistencies.

- Details on how to measure KPIs, who will measure KPIs

- Minimum requirements or targets

- Remedies if the minimum requirements are not met

...

Since SLA often lists out the KPI targets, consequences for not meeting the KPI targets and remedies to situation of poor performance, it is a part of performance management.


LO 2, AC 2.2

by Michal at Apr 04, 2025, 12:38 PM

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Lettie
1 months ago
D) Specifications, of course. Where else would you put the SLA? In the pricing section? Psh, amateur move.
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Alayna
2 days ago
C) Exclusion of liabilities
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Misty
7 days ago
A) Pricing arrangement
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Beckie
20 days ago
B) Performance management framework
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Billy
1 months ago
A) Pricing arrangement
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Christa
2 months ago
I believe it could also be part of specifications, as SLA defines the expectations.
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Francene
2 months ago
Haha, I bet the answer is C) Exclusion of liabilities. Gotta love those sneaky contractual loopholes!
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Elza
11 days ago
Jaleesa: Well, we'll have to wait and see what the correct answer is!
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Jose
22 days ago
User 3: I agree with Jose, D) Specifications sounds right to me.
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Jaleesa
1 months ago
User 2: Really? I'm going with D) Specifications.
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Telma
1 months ago
User 1: I think it's actually B) Performance management framework.
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Malinda
2 months ago
I think the answer is B) Performance management framework. That's where the SLA would be most relevant.
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Rosann
1 months ago
Yes, SLA is crucial for monitoring and ensuring performance standards are met.
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Rosann
1 months ago
I agree, the SLA would definitely be a key part of the performance management framework.
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Phung
2 months ago
I agree with Gladys, SLA is usually related to performance.
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Gladys
2 months ago
I think it would be part of performance management framework.
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