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CIPS L4M3 Exam - Topic 10 Question 57 Discussion

Actual exam question for CIPS's L4M3 exam
Question #: 57
Topic #: 10
[All L4M3 Questions]

If service level agreement is used as a schedule that makes up the contract, it will be most likely to be a part of...?

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Suggested Answer: B

If a service level agreement is used as a schedule to a contract, it will generally have the following contents:

- Service definitions. If the service information is provided by the specification, SLA should only refer to the specification to avoid any inconsistencies.

- Details on how to measure KPIs, who will measure KPIs

- Minimum requirements or targets

- Remedies if the minimum requirements are not met

...

Since SLA often lists out the KPI targets, consequences for not meeting the KPI targets and remedies to situation of poor performance, it is a part of performance management.


LO 2, AC 2.2

by Michal at Apr 04, 2025, 12:38 PM

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Lai
2 months ago
Totally with B, SLAs are key for managing performance!
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Joseph
2 months ago
I think A makes more sense for pricing details.
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Lashawn
3 months ago
C seems a bit off, SLAs usually cover performance, not exclusions.
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Veronika
3 months ago
Surprised nobody mentioned D, specs are crucial too!
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Erick
3 months ago
Definitely B, it's all about performance metrics!
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Leota
3 months ago
I could see it being related to specifications as well, but I lean towards performance management. It's a bit confusing!
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Rickie
4 months ago
I practiced a question similar to this, and I think the SLA is definitely part of the performance management framework.
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Elbert
4 months ago
I'm not entirely sure, but I remember something about pricing arrangements including SLAs. It feels like it could fit there too.
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Melita
4 months ago
I think the service level agreement is more about how the service will be delivered, so it might relate to the performance management framework.
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Rashad
4 months ago
I'm feeling a little lost on this one. Is the service level agreement related to pricing, liabilities, or the actual service specifications? I'll have to review my notes to figure out the right approach.
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Barbra
4 months ago
Okay, I've got this. Service level agreements are all about defining the expected performance and quality of the service, so they would most likely be part of the performance management framework within the contract.
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Lorrine
5 months ago
Hmm, I'm a bit unsure about this one. I know service level agreements are important, but I'm not sure exactly how they fit into the contract structure. I'll have to think this through carefully.
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Bernardo
5 months ago
This seems like a straightforward question about service level agreements. I'll focus on understanding the key terms and how they relate to the contract.
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Lettie
10 months ago
D) Specifications, of course. Where else would you put the SLA? In the pricing section? Psh, amateur move.
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Adelle
8 months ago
C) Exclusion of liabilities
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Daren
8 months ago
B) Performance management framework
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Alayna
8 months ago
C) Exclusion of liabilities
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Misty
9 months ago
A) Pricing arrangement
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Beckie
9 months ago
B) Performance management framework
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Billy
9 months ago
A) Pricing arrangement
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Christa
10 months ago
I believe it could also be part of specifications, as SLA defines the expectations.
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Francene
10 months ago
Haha, I bet the answer is C) Exclusion of liabilities. Gotta love those sneaky contractual loopholes!
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Elza
9 months ago
Jaleesa: Well, we'll have to wait and see what the correct answer is!
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Jose
9 months ago
User 3: I agree with Jose, D) Specifications sounds right to me.
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Jaleesa
9 months ago
User 2: Really? I'm going with D) Specifications.
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Telma
10 months ago
User 1: I think it's actually B) Performance management framework.
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Malinda
10 months ago
I think the answer is B) Performance management framework. That's where the SLA would be most relevant.
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Rosann
10 months ago
Yes, SLA is crucial for monitoring and ensuring performance standards are met.
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Rosann
10 months ago
I agree, the SLA would definitely be a key part of the performance management framework.
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Phung
11 months ago
I agree with Gladys, SLA is usually related to performance.
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Gladys
11 months ago
I think it would be part of performance management framework.
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