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CIPS Exam L3M4 Topic 3 Question 37 Discussion

Actual exam question for CIPS's L3M4 exam

Question #: 37
Topic #: 3

[All L3M4 Questions]

Giving employees the right to make modest decisions in an independent and self-directing way, on behalf of the organisation. Trusting employees to do the right thing, for example, when faced with a customer complaint.

AEntitlement

BEmpowerment

CEndowment

DEndorsement

Show Suggested Answer

Suggested Answer: B

Empowerment enables some decision-making to be at the 'lowest level' of the organisation, often creating enhanced levels of customer and job satisfaction. Empowerment can sometimes include small-scale authority to commit modest funds. Empowerment can enable staff to 'own' a problem.

The other terms shown are not relevant.

by Andra at Jul 11, 2025, 08:16 PM

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Wai

18 days ago

I believe it's B) Empowerment because it allows employees to take ownership and responsibility.

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Dana

19 days ago

I'm not sure, but I think it's either B) Empowerment or D) Endorsement.

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Rasheeda

19 days ago

B) Empowerment, no doubt. I feel 'entitled' to the right answer on this one.

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Lettie

22 days ago

Haha, I'm going with B) Empowerment. Anything else would be a complete 'endowment' of the question!

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Barrett

23 days ago

I was thinking B) Empowerment as well. It's about trusting employees to do the right thing, which is the essence of empowerment.

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Paz

29 days ago

Definitely B) Empowerment. Giving employees the autonomy to make decisions aligns with the description.

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Alaine

13 days ago

I agree, empowerment is key in fostering a positive work environment.

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Reta

1 months ago

I agree with Suzan, giving employees the power to make decisions is important for the organization.

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Suzan

2 months ago

I think the answer is B) Empowerment.

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