A psychological view in which an employee treats the business and the work as if it were their own:
Work ownership - the idea that a person 'takes ownership' of their work, and thus performs better.
A sub-set could be problem ownership - taking ownership of workplace problems because of work ownership.
An expediter would be expected to primarily:
Chase up late or potentially late deliveries - a task which in an ideal procurement world, would be unnecessary. I am hoping that 'in the real world' the volume of this type of activity is in decline.
Giving employees the right to make modest decisions in an independent and self-directing way, on behalf of the organisation. Trusting employees to do the right thing, for example, when faced with a customer complaint.
Empowerment enables some decision-making to be at the 'lowest level' of the organisation, often creating enhanced levels of customer and job satisfaction. Empowerment can sometimes include small-scale authority to commit modest funds. Empowerment can enable staff to 'own' a problem.
The other terms shown are not relevant.
'A person who sees the big picture. Thinks accurately and carefully. May lack energy and the ability to inspire others'.
Which one Belbin's team roles is being described here?
Monitor / evaluator.
Please see your textbook for descriptions of all nine roles.
Peter Scholtes identified ten behaviours (have you noticed ho it's always ten, never nine or eleven?) which commonly create problems in teams. Which are the three out of the four shown, which are genuine Scholte terms to describe these undesirable behaviours?
The three terms which Scholtes actually used are feuding, plops and wanderlust. Jousting is entirely made-up for this test.
Feuds are arguments based on personality or background.
Plops are ideas expressed by a team member, and ignored by everyone else. They just plop and are ignored.
Wanderlust is when the team or elements of it go off at a tangent, discussing irrelevant issues.
Ben
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