Fear of the unknown, peer pressure, organisational politics are examples of reasons why people might:
The mood of the QUESTION NO : is that something is to be resisted rather than encouraged - the other three options - investment, procurement and promotion are often seen as positives, not negatives.
The answer is 'resist change' - many humans find change very challenging, especially as there seems to be so much of it around.
CIPS believes that it is good practice for different staff members to be responsible for three key ac-tivities in procurement (specifying / requisitioning; sourcing / contracting; authorising payment), in order to reduce the likelihood of malpractice, and to do what is in the best interests of the organisa-tion. Select two of the following terms which this principle is known by.
Segregation or separation of duties - making different people / line managers responsible for differ-ent stages of the process, making it less likely that fraud can occur.
Kotter and Schlesinger suggested six approaches to organisational change. One approach is based on the idea that people don't really understand, and by increasing their understanding, commitment could be won. This relatively soft approach to change is called:
It's unlikely to be coercion as the QUESTION NO : tells us it's a soft approach.
Facilitation suggests helping the employees along quite a bit to accept the change.
Participation suggests employees will have some say in decision-making.
And the QUESTION NO : speaks of 'increasing understanding' - it's 'Education'.
Kotter and Schlesinger's work here follows a relatively common approach to the thinking in man-agement literature about Change - a continuum from real soft gentle 'this is what we're thinking' through to 'do this or else' with a metaphorical baton in management's hand.
Spot the one which is one of the seven wastes.
Defects, from Taiichi Ohno's work.
Peter Scholtes developed a matrix which looks at the relationship between how much a leader is perceived to care, and how competent the leader is perceived to be. This matrix is often called the 'trust matrix'.
Based on Scholte's Trust matrix, which of the following terms would apply to a leader that the team thinks cares a lot, and is also very capable?
This is regarded as the most effective place to be on the matrix, and it is labelled 'trust'.
In other words, the team trusts the leader a great deal because the leader is both competent and cares.
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