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CIPS Exam L3M2 Topic 2 Question 35 Discussion

Actual exam question for CIPS's L3M2 exam
Question #: 35
Topic #: 2
[All L3M2 Questions]

A short definition of quality sometimes used (including in some UK legislation), said originally to come from Joseph Juran, is:

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Suggested Answer: B

Is it fit for purpose? Can it do the job required? This is one definition of quality.

The nearest answer to this would have been 'fitness for sale' perhaps, but this has no legal or such a strong traditional standing.


Contribute your Thoughts:

Lourdes
2 days ago
I thought quality was all about making the product look good on the shelf, not just being fit for purpose. Hmm, maybe I need to brush up on my quality management basics.
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Colton
3 days ago
I think the answer is B) Fitness for purpose.
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Erick
5 days ago
B) Fitness for purpose - that's the classic definition of quality from the quality management guru Juran.
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