I've got a good handle on the 7-S framework, so I'm confident the 'hard' factor here is B. Skills. The 'soft' factors are things like style and shared values.
Okay, the 7-S model - I remember learning about that. The 'hard' factors are the more concrete, measurable elements. I'm going to go with C. Strategy on this one.
Hmm, I'm a bit confused on the 7-S model. I think the 'hard' factors are the more tangible elements, but I'm not 100% sure which one it is. I'll have to think this through carefully.
I think it's B) Skills. The '7-S' model focuses on the 'hard' factors like structure, systems, and strategy, and 'soft' factors like staff, skills, style, and shared values.
Kate
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