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CIMA Exam CIMAPRA19-E03-1 Topic 8 Question 109 Discussion

Actual exam question for CIMA's CIMAPRA19-E03-1 exam
Question #: 109
Topic #: 8
[All CIMAPRA19-E03-1 Questions]

An insurer,JJJ, uses itsInternet capabilities to promote and sell car and home insurance products. AlthoughJJJ is supported by an 'in-house' call centre located in its home country, it has decided to outsource this activity to an overseas call centre.

There are a number of benefits to the company by undertaking this strategy, including that it can charge more competitive premiums to its customers and also increase itsprofits. However this change willmean that 75call centre staffin the home countrywill be made redundant.

You have been appointed as the Change Leader and have been asked to prepare a report that includes detailsonhow this change can be communicated.

WhichTHREE of the following statements are valid regarding JJJ's proposed changes and the related staff communications?

Show Suggested Answer Hide Answer
Suggested Answer: A, C, D

by Gregoria at Apr 07, 2025, 02:33 PM

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Michael
30 days ago
Hmm, I wonder if the 75 redundant staff will start a call center of their own - 'JJJ Insurance Refugees' has a nice ring to it!
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Verlene
7 days ago
That's a creative idea! They could definitely use their experience to start something new.
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Adela
1 months ago
E is also incorrect. Adaptive change may face more resistance, but that's better than rigidly imposing change. Flexibility is key.
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Amie
13 days ago
A) When undertaking change, communication is of great importance.
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Louis
1 months ago
But we should also consider the impact on the staff being made redundant.
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Derick
1 months ago
B is just wrong. You can't wait until everything is finalized to keep staff informed. That's a recipe for resistance and mistrust.
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Chauncey
22 days ago
B is just wrong. You can't wait until everything is finalized to keep staff informed. That's a recipe for resistance and mistrust.
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Norah
28 days ago
C) It is important that the Change Leader selects a communication channel which is appropriate to the message being delivered and its target audience.
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Gladys
29 days ago
A) When undertaking change, communication is of great importance.
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Ty
1 months ago
A, C, and D are definitely valid. Change communication is crucial, and the channel should match the audience and message. Visible improvements can build momentum - that's a smart strategy.
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Deja
1 months ago
I agree, keeping staff informed is crucial.
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Apolonia
2 months ago
I think communication is key when making changes.
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