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CIMAPRA19-E03-1 Exam - Topic 8 Question 109 Discussion

Actual exam question for CIMA's CIMAPRA19-E03-1 exam
Question #: 109
Topic #: 8
[All CIMAPRA19-E03-1 Questions]

An insurer,JJJ, uses itsInternet capabilities to promote and sell car and home insurance products. AlthoughJJJ is supported by an 'in-house' call centre located in its home country, it has decided to outsource this activity to an overseas call centre.

There are a number of benefits to the company by undertaking this strategy, including that it can charge more competitive premiums to its customers and also increase itsprofits. However this change willmean that 75call centre staffin the home countrywill be made redundant.

You have been appointed as the Change Leader and have been asked to prepare a report that includes detailsonhow this change can be communicated.

WhichTHREE of the following statements are valid regarding JJJ's proposed changes and the related staff communications?

Show Suggested Answer Hide Answer
Suggested Answer: A, C, D

by Gregoria at Apr 07, 2025, 02:33 PM

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Shanice
2 months ago
I think it’s better to share info as it comes, not wait until everything's perfect.
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Sabine
2 months ago
Totally agree, keeping everyone in the loop is crucial.
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Queenie
3 months ago
Adaptive change can definitely lead to more pushback from staff.
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Ira
3 months ago
Wait, they’re outsourcing? That’s a big risk!
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Javier
3 months ago
Communication is key during change!
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Jaclyn
3 months ago
I vaguely recall something about D and E, but I'm not confident about how they fit into the context of this question.
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Tran
4 months ago
I think C makes sense too, especially since the audience's needs can vary. Choosing the right channel is key!
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Alfreda
4 months ago
I'm not so sure about B; it seems like waiting until everything is finalized could lead to more uncertainty among staff.
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Kayleigh
4 months ago
I remember studying that communication is crucial during change processes, so I think A is definitely valid.
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Donette
4 months ago
Ugh, I hate change management questions. There are so many factors to consider - the audience, the message, the timing. I'll try to hit the main points like communication channels and managing resistance, but this isn't my strong suit.
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Slyvia
4 months ago
Ah, this is right up my alley! I've dealt with similar organizational changes before. The key is being transparent, empathetic, and proactive in your communications. Gotta get ahead of the rumors and uncertainty.
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Angella
5 months ago
Hmm, this is a tricky one. There are a lot of moving parts with the outsourcing and redundancies. I'll need to carefully read through the details and think about the best ways to communicate this sensitive change to the impacted staff.
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Wilbert
5 months ago
This question seems straightforward - it's asking about effective communication strategies during organizational change. I'll focus on the key points like the importance of communication, selecting the right channels, and managing resistance.
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Michael
10 months ago
Hmm, I wonder if the 75 redundant staff will start a call center of their own - 'JJJ Insurance Refugees' has a nice ring to it!
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Tarra
8 months ago
Maybe they could focus on a different market or offer unique services to differentiate themselves.
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Solange
9 months ago
I agree, it would be interesting to see what they come up with.
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Verlene
9 months ago
That's a creative idea! They could definitely use their experience to start something new.
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Adela
10 months ago
E is also incorrect. Adaptive change may face more resistance, but that's better than rigidly imposing change. Flexibility is key.
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Denny
9 months ago
E is also incorrect. Adaptive change may face more resistance, but that's better than rigidly imposing change. Flexibility is key.
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Glen
9 months ago
C) It is important that the Change Leader selects a communication channel which is appropriate to the message being delivered and its target audience.
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Amie
9 months ago
A) When undertaking change, communication is of great importance.
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Louis
10 months ago
But we should also consider the impact on the staff being made redundant.
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Derick
10 months ago
B is just wrong. You can't wait until everything is finalized to keep staff informed. That's a recipe for resistance and mistrust.
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Chauncey
10 months ago
B is just wrong. You can't wait until everything is finalized to keep staff informed. That's a recipe for resistance and mistrust.
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Norah
10 months ago
C) It is important that the Change Leader selects a communication channel which is appropriate to the message being delivered and its target audience.
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Gladys
10 months ago
A) When undertaking change, communication is of great importance.
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Ty
10 months ago
A, C, and D are definitely valid. Change communication is crucial, and the channel should match the audience and message. Visible improvements can build momentum - that's a smart strategy.
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Deja
10 months ago
I agree, keeping staff informed is crucial.
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Apolonia
11 months ago
I think communication is key when making changes.
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