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EFG is a private hospital. It specialises in state-of-the-art laser surgery, an area which has developed rapidly in the last 10 years. Most of thestaff of EFG are used to change, as developments in technology, new surgical techniques and customer demands have changed rapidly during this time.However, in the lastthreeyears the economic recession has had a significant impact upon EFG, with the numbers of private customersreducing and its profits falling sharply.
The Board of Directors has recently announced that it is to restructure the Organization and rationalise some of the services it offers. A small number of staff will be made redundant and those remaining will have to take on extra responsibilities with no extra pay. Also, the current generous overtime payments are to be drastically cut. Many staff have expressed concern at the impact that these changes will have on them.
The Board of Directors hasclearlycommunicated the economic reasons for change to the staff through several meetings and are operating an open door policy, whereby staff can discuss the changes with their line managers at any time.
Which of the following, according to Kotter and Schlesinger, is theMOST likelyreason for resistance among EFG's staff?
Suggested Answer: A, D, F
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33 comments · newest first
EL
Elenore
11 months ago
Different assessments of the situation might be a big factor here.
AL
Alaine
11 months ago
Wow, I didn’t expect them to cut overtime like that!
RE
Reynalda
11 months ago
Definitely low tolerance to change, especially with job cuts.
MA
Mabel
12 months ago
I’m not so sure about that, could be misunderstanding too.
EA
Earleen
12 months ago
Sounds like a classic case of parochial self-interest to me.
JU
Juan
1 year ago
I feel like "Different assessments of the situation" could also be relevant, as some staff might see the situation differently than the Board does.
KA
Kate
1 year ago
I practiced a similar question before, and I think "Low tolerance to change" could apply, especially since the staff are facing so many changes at once.
JO
Joesph
1 year ago
I'm not entirely sure, but "Misunderstanding" seems possible too. They might not fully grasp why these changes are necessary.
KA
Kattie
1 year ago
I remember studying the reasons for resistance to change, and I think "Parochial self interest" might be a big factor here since staff are worried about job security.
CO
Corinne
1 year ago
I'm a bit confused by all the different factors at play. Is it really just about self-interest, or could there be other reasons like misunderstanding or different assessments of the situation? I'll need to re-read the question carefully to make sure I'm not missing anything.
RU
Rupert
1 year ago
Okay, I think I've got this. Based on the information provided, the staff's parochial self-interest is probably the biggest factor here. The cuts to overtime pay and increased responsibilities without extra pay are likely to make them resistant to the changes.
VI
Vincenza
1 year ago
Hmm, this is a tricky one. There are a lot of details to consider - the economic pressures, the communication from the board, the changes to pay and responsibilities. I'll need to carefully analyze the situation to determine the most likely reason for resistance.
SY
Sylvie
1 year ago
This seems like a straightforward question about organizational change and resistance. I'll focus on identifying the key factors that could lead to resistance, like self-interest, misunderstanding, and low tolerance for change.
DE
Delpha
1 year ago
This question seems straightforward. I think the answer is geo-locations, since the question mentions the Cisco Webex Hybrid Message service being deployed geographically.
AL
Alesia
1 year ago
This one seems pretty straightforward. I think the answer is B - Read-access geo-redundant storage (RA-GRS) since it allows data to be read from both the primary and secondary locations.
DO
Dorothy
1 year ago
This one seems pretty straightforward. The ipconfig command is used to display network configuration information, so I'm going to go with option B.
DU
Dustin
1 year ago
I think I remember that the expression for the "Case Returned" decision often depends on the specific criteria we set up in the flow. Was it value-based?
SY
Sylvie
1 year ago
Different assessments of the situation? I bet the staff think the Board is just making excuses to line their own pockets. 'Oh, the economy is bad, so we have to cut your overtime?' Yeah, right. I'd be resisting that too!
TH
Thaddeus
1 year ago
Low tolerance to change, huh? I guess the EFG staff are a bunch of change-o-phobes. What, they can't handle a little restructuring and pay cuts? Come on, it's not like the hospital is asking them to perform brain surgery with a spoon!
ME
Mendy
1 year ago
Misunderstanding is definitely a factor here. The Board has tried to communicate the reasons, but the staff may still be unclear on the long-term implications of these changes. Perhaps some more detailed explanations are needed.
FR
Franklyn
1 year ago
C) Low tolerance to change
LA
Latanya
1 year ago
B) Misunderstanding
BE
Beth
1 year ago
A) Parochial self interest
AN
Annamae
2 years ago
I think it's a combination of parochial self-interest and different assessments of the situation. The staff are understandably concerned about their job security and compensation, and may not fully agree with the Board's analysis of the economic situation.
BI
Billye
1 year ago
User 2
CA
Caprice
1 year ago
User 1
GL
Glory
2 years ago
The most likely reason for resistance among EFG's staff is low tolerance to change. With the rapid changes they've experienced in the past, this latest round of restructuring and cutbacks is probably just too much for them to handle.
AS
Ashanti
1 year ago
B) Misunderstanding
GA
Gail
1 year ago
C) Low tolerance to change
ER
Erasmo
1 year ago
A) Parochial self interest
MA
Madalyn
2 years ago
I believe low tolerance to change could also be a reason for resistance. Some staff may struggle to adapt to the new structure.
FA
Fanny
2 years ago
I agree with Dong. The staff may be worried about how the changes will affect them personally.
DO
Dong
2 years ago
I think the most likely reason for resistance among EFG's staff is parochial self interest.