CIMAPRA19-E03-1 Exam - Topic 5 Question 49 Discussion

Actual exam question for CIMA's CIMAPRA19-E03-1 exam

Question #: 49
Topic #: 5

HH is an outdoor theatre which is based in the capital city of country N. Tickets for shows can be booked at the ticket office or online. HH has identified the following critical success factors (CSFs):

An excellent, online ticket booking system

Customer satisfaction

Which of the following would be suitable key performance indicators (KPIs) for HH? (Choose all that apply.)

ACustomer show ratings, scored out of ten.

BNumber of returning customers each year.

CProfit from sales of snacks and drinks.

DEmployee turnover.

EPercentage of ticket bookings aborted before completion.

FNumber of customer complaints.

Show Suggested Answer

Suggested Answer: E, F

by Carin at May 08, 2022, 04:00 PM

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Ira

4 months ago

Profit from snacks? Not really a KPI for customer satisfaction, right?

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Catrice

4 months ago

Aborted bookings? That's a good one to track!

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Ria

4 months ago

Wait, why would employee turnover matter for a theatre?

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Emerson

4 months ago

I think returning customers is super important too.

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Henriette

5 months ago

Customer show ratings are a must!

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Telma

5 months ago

Ah, I've seen questions like this before. The key is to focus on the purpose of the report and what stakeholders would find most useful. I think I know the right answer, but I'll double-check my understanding just to be sure.

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Bong

5 months ago

This seems like a straightforward question about who would be the most likely source of information regarding an employee's compensation. I'll carefully consider the options and choose the one that seems most logical.

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Yuonne

5 months ago

I'm not too familiar with all the database utility options, but I think DMS sounds like it could be a good fit based on the question. I'll make a note to research that one more.

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Latrice

5 months ago

I'm a bit confused by the Cisco-specific requirements. I'll need to review the product capabilities more closely to determine the best solution.

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