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CIMAPRA19-E03-1 Exam - Topic 5 Question 49 Discussion

HH is an outdoor theatre which is based in the capital city of country N. Tickets for shows can be booked at the ticket office or online. HH has identified the following critical success factors (CSFs):An excellent, online ticket booking systemCustomer satisfactionWhich of the following would be suitable key performance indicators (KPIs) for HH? (Choose all that apply.)
E) Percentage of ticket bookings aborted before completion. and F) Number of customer complaints.
A) Customer show ratings, scored out of ten.
B) Number of returning customers each year.
C) Profit from sales of snacks and drinks.
D) Employee turnover.

CIMAPRA19-E03-1 Exam - Topic 5 Question 49 Discussion

Actual exam question for CIMA's CIMAPRA19-E03-1 exam
Question #: 49
Topic #: 5
[All CIMAPRA19-E03-1 Questions]

HH is an outdoor theatre which is based in the capital city of country N. Tickets for shows can be booked at the ticket office or online. HH has identified the following critical success factors (CSFs):

An excellent, online ticket booking system

Customer satisfaction

Which of the following would be suitable key performance indicators (KPIs) for HH? (Choose all that apply.)

Show Suggested Answer Hide Answer
Suggested Answer: E, F

by Carin at May 08, 2022, 04:00 PM

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Ira
11 months ago
Profit from snacks? Not really a KPI for customer satisfaction, right?
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Catrice
11 months ago
Aborted bookings? That's a good one to track!
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Ria
11 months ago
Wait, why would employee turnover matter for a theatre?
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Emerson
11 months ago
I think returning customers is super important too.
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Henriette
11 months ago
Customer show ratings are a must!
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Telma
11 months ago
Ah, I've seen questions like this before. The key is to focus on the purpose of the report and what stakeholders would find most useful. I think I know the right answer, but I'll double-check my understanding just to be sure.
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Bong
12 months ago
This seems like a straightforward question about who would be the most likely source of information regarding an employee's compensation. I'll carefully consider the options and choose the one that seems most logical.
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Yuonne
12 months ago
I'm not too familiar with all the database utility options, but I think DMS sounds like it could be a good fit based on the question. I'll make a note to research that one more.
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Latrice
12 months ago
I'm a bit confused by the Cisco-specific requirements. I'll need to review the product capabilities more closely to determine the best solution.
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