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M has been appointed as an external change agent to lead and implement a large scale re-structuring strategy which is being undertaken by a large bank. M has been appointed due to his extensive experience in a wide range of organizational re-structuring programmes. This re-structuring strategy will involve a large number of redundancies and the implementation of a new organization-wide management reporting system. M will need to work with staff from all departments and levels of the organization. The Board of Directors of the bank believes that an external change agent will bring more benefits to the change process than using an internal change agent.
Which of the following are the most likely benefits that could be achieved by the bank by appointing an external change agent to lead and implement the re-structuring strategy? (Choose all that apply.)
Suggested Answer: D, F
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28 comments · newest first
AS
Ashlee
7 months ago
A seems unlikely. Change can be costly regardless.
GL
Glen
8 months ago
I’m leaning towards C. More time means better focus.
AL
Alease
8 months ago
Definitely! D makes sense too. Objectivity is key.
SH
Shanice
8 months ago
Wait, can an external really be less costly? That seems off.
KA
Kallie
9 months ago
D is spot on, objectivity is key in these situations.
GL
Glenn
9 months ago
C makes sense, more focus on the change process!
JA
Jamey
9 months ago
I’m not so sure about E, internal agents usually know the team better.
PO
Portia
9 months ago
Definitely think B is a big plus!
PH
Phung
9 months ago
B, C, and D for sure. The bank is really taking a risk here, though. Hopefully, this external agent can pull it off without too much drama.
PA
Patrick
9 months ago
I agree with Cecilia. The bank is smart to bring in an external expert to handle this. Internal agents can be too biased or overwhelmed.
CE
Cecilia
10 months ago
B, C, and D are definitely the most likely benefits. The external change agent's expertise and objectivity will be crucial for this large-scale restructuring.
LO
Lou
10 months ago
I think F could be a possibility too, but I wonder if the speed really depends on how well the external agent integrates with the team.
IL
Iluminada
10 months ago
I practiced a similar question, and I feel like A might not be true since hiring an external agent could actually be more expensive in some cases.
ZA
Zachary
10 months ago
I'm not entirely sure, but I think C makes sense since an external agent might focus solely on the change without other internal duties.
KA
Katina
10 months ago
I think B is a strong choice. M's expertise is crucial.
GL
Glenn
11 months ago
I'd go with B, C, and D as well. The bank is probably hoping the external agent can be the "bad cop" and make the tough decisions.
MA
Marguerita
11 months ago
Haha, I bet the employees are just thrilled to have an "external" agent come in and tell them how to do their jobs. Good luck with that one!
EA
Earlean
11 months ago
I remember discussing how external change agents can bring in fresh perspectives, so I think B and D could be strong options.
OL
Olene
11 months ago
Alright, time to put my change management knowledge to the test. I feel pretty confident about this one - the key is to focus on the specific benefits mentioned in the question stem and match them to the answer choices.
CH
Chantay
12 months ago
This is a good question to test our understanding of the pros and cons of external vs. internal change agents. I'll make sure to read through the options thoroughly and select the ones that are most supported by the scenario description.
DE
Deeann
12 months ago
Okay, let's see. The question is asking about the benefits of using an external change agent, so I'll need to identify the options that best capture those advantages. I think B, C, and D are the strongest choices here.
VE
Verlene
12 months ago
Hmm, I'm a bit unsure about this one. There are a lot of potential benefits listed, so I'll need to carefully consider which ones are the "most likely" to be achieved based on the information provided.
KA
Karima
1 year ago
This seems like a pretty straightforward question. I'll focus on highlighting the key benefits of using an external change agent that are mentioned in the question stem.
RO
Rory
7 months ago
F sounds right. Quicker delivery could mean less disruption overall.
VI
Virgie
7 months ago
I wonder about A. Is it really less costly with an external agent?
GA
Galen
7 months ago
C is important. More time dedicated to the process can really help.
LE
Lettie
7 months ago
Definitely! D makes sense too. Objectivity is key in tough decisions.
KI
King
10 months ago
I think B is a big one. Specialist expertise is crucial.