CIMA Exam CIMAPRA19-E02-1 Topic 3 Question 66 Discussion

Actual exam question for CIMA's CIMAPRA19-E02-1 exam

Question #: 66
Topic #: 3

A manager was in conflict with employees about annual leave arrangements. He wanted to have two weeks in the summer when the factory was closed and all employees had to take two of their four week annual

allowance.

Employees were resistant to this change as they wanted flexibility in when they took their holidays.

This conflict went on for sometime as the manager avoided resolving the issue. They have recently however, collaborated and agreed that only one week would be required to be taken as holiday in the summer when the

factory closed and the employees would get two days extra holiday throughout the rest of the year * a win-win situation!

Using Thomas-Kilmann's conflict mode instrument, what changed in the way this conflict was handled?

ABoth assertiveness and co-operativeness increased.

BAssertiveness increased but co-operativeness remained low.

CCo-operativeness increased but assertiveness remained low.

DAssertiveness fed and co-operativeness increased.

ECo-operativeness fell and assertiveness increased.

FBoth co-operativeness and assertiveness fell.

Show Suggested Answer

Suggested Answer: A, B

by Jennie at Mar 02, 2023, 06:22 PM

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Janna

4 days ago

Hmm, this seems like a classic case of 'pick your battles.' The manager could have dug their heels in, but they chose to compromise instead. I'd say that's a win for both sides - and a win for the Thomas-Kilmann model as well.

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Gearldine

27 days ago

I agree, it seems like both assertiveness and co-operativeness increased in the end.

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Arlie

28 days ago

Ah, this is a tough one. The manager and employees have definitely gone through some ups and downs, but it sounds like they've found a mutually agreeable solution. I think the key change here is that they increased their co-operativeness, even if their assertiveness may have remained low at times.

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Robt

7 days ago

A) Both assertiveness and co-operativeness increased.

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Genevieve

29 days ago

Yes, but it's good that they found a compromise in the end.

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Gearldine

30 days ago

I think the manager was too assertive at first.

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