MENU
A manager was in conflict with employees about annual leave arrangements. He wanted to have two weeks in the summer when the factory was closed and all employees had to take two of their four week annual
allowance.
Employees were resistant to this change as they wanted flexibility in when they took their holidays.
This conflict went on for sometime as the manager avoided resolving the issue. They have recently however, collaborated and agreed that only one week would be required to be taken as holiday in the summer when the
factory closed and the employees would get two days extra holiday throughout the rest of the year * a win-win situation!
Using Thomas-Kilmann's conflict mode instrument, what changed in the way this conflict was handled?
Suggested Answer: A, B
Get Premium CIMAPRA19-E02-1 Questions
as Interactive Web-Based Practice Test or PDF
Real Exam Format
Detailed Explanations
Instant Access
Get Your Practice Test
35 comments · newest first
RA
Rachael
12 months ago
Sounds like a win-win, but did the employees really get enough flexibility?
SI
Sina
12 months ago
I disagree, the manager was still pretty assertive about the summer closure.
GI
Gianna
1 year ago
Surprised they even reached an agreement after all that conflict!
DA
Daren
1 year ago
I think both sides were more cooperative in the end.
BR
Britt
1 year ago
They agreed on one week off instead of two, that's a start!
AS
Ashleigh
1 year ago
Based on what we discussed, it seems like both assertiveness and co-operativeness went up, which aligns with option A.
HU
Hui
1 year ago
I feel like the manager's willingness to compromise shows that co-operativeness increased, but I can't recall if assertiveness was low or not.
AY
Ayesha
1 year ago
I'm not entirely sure, but I think assertiveness increased when the manager finally engaged with the employees.
NO
Noel
1 year ago
I remember that in similar practice questions, increasing both assertiveness and co-operativeness usually leads to a better resolution.
IE
Iesha
1 year ago
I'm not entirely sure about the nuances between some of these options. I'll make my best guess, but I may need to come back to this one if I have time at the end.
RI
Richelle
1 year ago
I'm a bit confused on this one. I'll need to think it through more carefully to decide which perspective would be most useful. The key is to consider how each one could inform the business design and case management automation.
YU
Yuette
1 year ago
Hmm, I'm a bit confused. Do we need to calculate the total variance first, or can we just compare the individual factor variances to 80% of the total?
PE
Pedro
1 year ago
Wait, the factory's closed for two weeks in the summer? Sounds like a great time to hit the beach! Seriously though, this seems like a nice compromise that keeps everyone happy. Maybe the manager just needed a little vacation themselves to relax and see things from the employees' perspective.
RE
Reiko
1 year ago
B) Assertiveness increased but co-operativeness remained low.
DA
Daisy
1 year ago
A) Both assertiveness and co-operativeness increased.
BU
Buddy
1 year ago
B) Assertiveness increased but co-operativeness remained low.
PA
Pansy
1 year ago
A) Both assertiveness and co-operativeness increased.
DA
Dalene
1 year ago
Ah, the age-old battle between the boss and the workers. But this time, it seems like they've found a way to make it work. I'd say that's a good example of how increasing co-operativeness can pay off, even if the assertiveness isn't always sky-high.
YV
Yvette
1 year ago
Well, well, well, look at that! The manager and employees went from a full-blown showdown to a sweet little dance. I guess they learned that sometimes you gotta give a little to get a little. Assertiveness and co-operativeness, hand in hand - who would've thought?
RE
Reta
1 year ago
C) Co-operativeness increased but assertiveness remained low.
VE
Verlene
1 year ago
B) Assertiveness increased but co-operativeness remained low.
SH
Sherita
1 year ago
A) Both assertiveness and co-operativeness increased.
JA
Janna
1 year ago
Hmm, this seems like a classic case of 'pick your battles.' The manager could have dug their heels in, but they chose to compromise instead. I'd say that's a win for both sides - and a win for the Thomas-Kilmann model as well.
GA
Gary
1 year ago
C) Co-operativeness increased but assertiveness remained low.
TI
Tina
1 year ago
Hmm, compromise is key in resolving conflicts. It's great to see both sides coming to an agreement.
BU
Buck
1 year ago
B) Assertiveness increased but co-operativeness remained low.
CI
Ciara
1 year ago
A) Both assertiveness and co-operativeness increased.
GE
Gearldine
2 years ago
I agree, it seems like both assertiveness and co-operativeness increased in the end.
AR
Arlie
2 years ago
Ah, this is a tough one. The manager and employees have definitely gone through some ups and downs, but it sounds like they've found a mutually agreeable solution. I think the key change here is that they increased their co-operativeness, even if their assertiveness may have remained low at times.
VA
Valentin
1 year ago
C) Co-operativeness increased but assertiveness remained low.
IS
Isidra
1 year ago
A) Both assertiveness and co-operativeness increased.
JE
Jesusa
1 year ago
B) Assertiveness increased but co-operativeness remained low.
RO
Robt
1 year ago
A) Both assertiveness and co-operativeness increased.
GE
Genevieve
2 years ago
Yes, but it's good that they found a compromise in the end.
GE
Gearldine
2 years ago
I think the manager was too assertive at first.