Free Certinia PSA-Sysadmin Exam Dumps June 2026

The Resource Request Lightning page filter panel allows certain configurations, including:

Adding or Removing Start and End Date fields -- Users can modify these fields to filter based on availability.

Adding or Removing Region, Practice, and Group filters -- These filters enable resource selection based on organizational structure.

Option C (Adding or Removing Skills filters) is incorrect because Skills filters are not configurable within the Resource Request Lightning page filter panel; they are managed in a different PSA module.

Thus, the correct answers are A and B.

PSA Sys Admin Essentials Student Guide Fall 20

If a Utilization Report is missing data for the last few weeks, consider these potential causes:

1. Time Period Issues:

Problem:

Time Periods may be missing, duplicated, or incorrectly configured.

Solution:

Navigate to PSA Administration > Time Periods and verify that all expected time periods exist without duplicates or gaps.

2. Utilization Calculation Job Failure:

Problem:

The scheduled Utilization Calculation job may have failed or stopped running.

Solution:

Navigate to Setup > Apex Jobs.

Check for errors or failures in the Utilization Calculation job.

If necessary, manually rerun the job to recalculate utilization.

Incorrect Answer Explanation:

PSA System Administration Essentials

Utilization Calculation Troubleshooting Guide

PSA allows for the creation of multiple work calendars to accommodate different regional working hours. The best approach to handle the 35-hour work week for French Resources is:

Create a separate Work Calendar specifically for France with a 35-hour work week.

Define the correct daily working hours (e.g., 7 hours per day for a standard 5-day workweek).

Include French holidays in the work calendar to ensure scheduling accuracy.

Assign the work calendar to all French resources so that utilization calculations and resource assignments reflect the correct working hours.

Option A (PSA only allows one work calendar) is incorrect because PSA supports multiple work calendars.

Option B (using a 40-hour calendar and adjusting utilization calculations manually) is incorrect because it leads to inconsistent resource utilization and planning errors.

Thus, the correct answer is C.

PSA Sys Admin Essentials Student Guide Fall 20

When Miscellaneous Adjustments records are not picked up in the Billing Event Generation process, the issue is often related to the system settings. The following conditions must be met:

Effective Date Range: The Miscellaneous Adjustments record's Effective Date must fall within the time period specified in the Billing Event Generation process. If the date is outside this range, the record will be excluded from the billing event.

Transaction Category Mapping: The Transaction Category on the Miscellaneous Adjustments record must be included in the BillingCategories configuration option. This ensures that the system correctly categorizes and includes the Miscellaneous Adjustments in the billing process.

On the other hand:

Option B ('The person running the Billing Event Generation process does not have Billing Miscellaneous Adjustments permission control for the Region, Account, or Project') is incorrect. While permission controls impact user access, they do not directly affect whether Miscellaneous Adjustments records are picked up by the billing process.

Thus, the correct answer is A and C.

PSA Sys Admin Essentials Student Guide Fall 20

FF-PSA-v15-Customer-Overview_1.0

Understanding the System Administrator Workspace:

The System Administrator Workspace provides tools for PSA admins to manage system-wide tasks, including user access, permissions, and system maintenance.

Options Analysis:

Option A: 'Transaction Reconciliation' Incorrect. Transaction reconciliation is a finance-related task, not a frequent system administration function.

Option B: 'User Management' Correct! User management, including creating, updating, and deactivating users, is a core task in the System Administrator Workspace.

Option C: 'Manage Accounts' Incorrect. Managing accounts is typically a function performed in Salesforce CRM, not a frequent task in the System Administrator Workspace.

Steps for User Management in the System Administrator Workspace:

Open System Administrator Workspace.

Use User Management tools to:

Assign permissions.

Activate/deactivate users.

Manage PSA access.

PSA Sys Admin Essentials Student Guide.