BICSI RCDDv14.1 Exam - Topic 2 Question 59 Discussion

Actual exam question for BICSI's RCDDv14.1 exam

Question #: 59
Topic #: 2

Near the completion of a transformation program, the operations manager is concerned that their department failed lo be notified in advance of the new service being transitioned into operations. They claim that their department did not approve this service and is now unprepared and untrained to support the transformation.

What should the program manager have done first to prevent this?

AAdded the operations manager as a key stakeholder

BCreated a transition plan during the planning phase for the impacted operational area

CEnsured there was a communications management plan that included the transition to operations

DDrafted a training plan with assistance from the program management office (PMO) or human resource department before transitioning it to operations

Show Suggested Answer

Suggested Answer: A

by Daron at Jul 11, 2025, 01:18 PM

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Felicidad

2 months ago

Adding them as a stakeholder would have helped a lot.

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Laurene

2 months ago

I agree, a transition plan is crucial!

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Aliza

2 months ago

They definitely should have had a communication plan.

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Carey

3 months ago

Seems like a big oversight on their part.

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Kanisha

3 months ago

Wait, how did they not involve the operations manager?

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Bethanie

3 months ago

Creating a transition plan sounds right, but I think ensuring communication is key. I recall practicing a question where lack of communication led to issues in a project.

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My

3 months ago

I feel like drafting a training plan beforehand could have been important too. But I wonder if that would have been effective without proper communication first.

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Jackie

4 months ago

I'm not entirely sure, but adding the operations manager as a key stakeholder might have helped. I remember a similar question where stakeholder involvement was emphasized.

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Lynelle

4 months ago

I think the program manager should have created a communications management plan. It seems crucial to keep everyone informed about changes.

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Wilford

4 months ago

Ugh, this type of question always trips me up. I'll have to go through the choices and see if I can eliminate any of the options to narrow it down.

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Xochitl

4 months ago

Ah, this is a good one. I remember learning about stakeholder management and transition planning in my project management course. I think I know the right answer here.

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Mayra

4 months ago

Okay, let's see. The key here is to identify what the program manager should have done to prevent this issue with the operations department. I'll review the options and try to come up with a logical solution.

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Joseph

5 months ago

Hmm, I'm a bit unsure about this one. I'll need to think through the different options carefully to determine the best approach.

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Angella

5 months ago

This seems like a straightforward question about project management best practices. I'm pretty confident I can figure this out.

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Janine

6 months ago

I think both adding the operations manager as a key stakeholder and creating a transition plan would have been crucial in this situation.

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Leatha

6 months ago

Yes, that could have prevented the lack of notification and preparation in the operations department.

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Jamal

7 months ago

But wouldn't creating a transition plan during the planning phase for the impacted operational area also have helped?

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Marti

7 months ago

Haha, this sounds like a classic case of 'I didn't get the memo.' Option C is the obvious solution, but I'm also curious to see what kind of training plan they had in mind. Maybe they were planning a pizza party for the operations team?

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Janine

7 months ago

I agree with Leatha, that would have ensured the operations manager's approval and involvement.

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Margret

7 months ago

I agree, C is the way to go. Failing to communicate the transition plan is a rookie mistake. This program manager needs to work on their stakeholder management skills.

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