BICSI Exam RCDDv14.1 Topic 2 Question 59 Discussion

Actual exam question for BICSI's RCDDv14.1 exam

Question #: 59
Topic #: 2

Near the completion of a transformation program, the operations manager is concerned that their department failed lo be notified in advance of the new service being transitioned into operations. They claim that their department did not approve this service and is now unprepared and untrained to support the transformation.

What should the program manager have done first to prevent this?

AAdded the operations manager as a key stakeholder

BCreated a transition plan during the planning phase for the impacted operational area

CEnsured there was a communications management plan that included the transition to operations

DDrafted a training plan with assistance from the program management office (PMO) or human resource department before transitioning it to operations

Show Suggested Answer

Suggested Answer: A

by Daron at Jul 11, 2025, 02:18 PM

Limited Time Offer

25%

Off

Get Premium RCDDv14.1 Questions as Interactive Web-Based Practice Test or PDF

Contribute your Thoughts:

Submit Cancel

Jackie

2 days ago

I'm not entirely sure, but adding the operations manager as a key stakeholder might have helped. I remember a similar question where stakeholder involvement was emphasized.

upvoted 0 times

...

Lynelle

8 days ago

I think the program manager should have created a communications management plan. It seems crucial to keep everyone informed about changes.

upvoted 0 times

...

Wilford

13 days ago

Ugh, this type of question always trips me up. I'll have to go through the choices and see if I can eliminate any of the options to narrow it down.

upvoted 0 times

...

Xochitl

19 days ago

Ah, this is a good one. I remember learning about stakeholder management and transition planning in my project management course. I think I know the right answer here.

upvoted 0 times

...

Mayra

24 days ago

Okay, let's see. The key here is to identify what the program manager should have done to prevent this issue with the operations department. I'll review the options and try to come up with a logical solution.

upvoted 0 times

...

Joseph

29 days ago

Hmm, I'm a bit unsure about this one. I'll need to think through the different options carefully to determine the best approach.

upvoted 0 times

...

Angella

1 month ago

This seems like a straightforward question about project management best practices. I'm pretty confident I can figure this out.

upvoted 0 times

...

Janine

3 months ago

I think both adding the operations manager as a key stakeholder and creating a transition plan would have been crucial in this situation.

upvoted 0 times

...

Leatha

3 months ago

Yes, that could have prevented the lack of notification and preparation in the operations department.

upvoted 0 times

...

Jamal

4 months ago

But wouldn't creating a transition plan during the planning phase for the impacted operational area also have helped?

upvoted 0 times

...

Marti

4 months ago

Haha, this sounds like a classic case of 'I didn't get the memo.' Option C is the obvious solution, but I'm also curious to see what kind of training plan they had in mind. Maybe they were planning a pizza party for the operations team?

upvoted 0 times

...

Janine

4 months ago

I agree with Leatha, that would have ensured the operations manager's approval and involvement.

upvoted 0 times

...

Margret

4 months ago

I agree, C is the way to go. Failing to communicate the transition plan is a rookie mistake. This program manager needs to work on their stakeholder management skills.

upvoted 0 times