BICSI Exam RCDDv14.1 Topic 2 Question 59 Discussion

Actual exam question for BICSI's RCDDv14.1 exam

Question #: 59
Topic #: 2

Near the completion of a transformation program, the operations manager is concerned that their department failed lo be notified in advance of the new service being transitioned into operations. They claim that their department did not approve this service and is now unprepared and untrained to support the transformation.

What should the program manager have done first to prevent this?

AAdded the operations manager as a key stakeholder

BCreated a transition plan during the planning phase for the impacted operational area

CEnsured there was a communications management plan that included the transition to operations

DDrafted a training plan with assistance from the program management office (PMO) or human resource department before transitioning it to operations

Show Suggested Answer

Suggested Answer: A

by Daron at Jul 11, 2025, 01:18 PM

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Jamal

2 days ago

But wouldn't creating a transition plan during the planning phase for the impacted operational area also have helped?

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Marti

3 days ago

Haha, this sounds like a classic case of 'I didn't get the memo.' Option C is the obvious solution, but I'm also curious to see what kind of training plan they had in mind. Maybe they were planning a pizza party for the operations team?

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Janine

3 days ago

I agree with Leatha, that would have ensured the operations manager's approval and involvement.

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Margret

5 days ago

I agree, C is the way to go. Failing to communicate the transition plan is a rookie mistake. This program manager needs to work on their stakeholder management skills.

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Leatha

5 days ago

I think the program manager should have added the operations manager as a key stakeholder.

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Freeman

7 days ago

Option C definitely seems like the right move. A proper communications plan would have kept everyone in the loop and prepared for the transition.

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