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BCS Exam MBP18 Topic 1 Question 59 Discussion

Actual exam question for BCS's MBP18 exam
Question #: 59
Topic #: 1
[All MBP18 Questions]

In order to identify potential improvements, a business analyst has been asked to document the current customer sales experience in a large, electrical superstore. Whilst shadowing a customer service advisor, a sale was lost because the advisor couldn't authorise a price discount for a customer, who had seen the product advertised at a lower price by a competitor. The customer advisor tried to discount the product to match the competitor's price but was unable to do so.

The customer service advisor explained that this discounting required management approval and. unfortunately, both managers authorised to do this were on their lunch break

What element of the POPII model had caused the sale to fail?

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Suggested Answer: A

Contribute your Thoughts:

Carmela
5 days ago
I think the element that caused the sale to fail was People.
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Mitzie
8 days ago
The answer is clearly 'B) People'. Those managers really dropped the ball by not being available to approve the discount. Talk about poor customer service!
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Leonida
9 days ago
I'd say the 'Process' element is to blame. The company should have a more streamlined system for authorizing discounts, especially when dealing with competitors' prices.
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Mignon
10 days ago
You know, if only the managers had brought their lunch to the office, this whole situation could have been avoided. C'mon, it's the 21st century, who takes a full-on lunch break these days?
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Shonda
12 days ago
Hmm, seems like a communication issue between the customer service advisor and management. The POPII model's 'People' element is definitely the culprit here.
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Clemencia
2 days ago
A) Process.
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