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BCS MBP18 Exam Questions
- Topic 1: Explain the importance of the process view versus the functional view of an organisation/ The Context for Business Processing Modelling
- Topic 2: Explain why using a standard notation set is important/ Identify the different types of business events
- Topic 3: Discuss the use of implementation strategies for implementing business change/ Identify the three levels of the business process hierarchy
- Topic 4: Explain how the processes on the organisational model support the delivery of the value proposition/ Interpret the construction of an organisational model of business process
- Topic 5: Demonstrate an ability to document the steps and business rules within a task/ Describe the considerations of introducing a new process design
- Topic 6: Explain the need to test processes through use of business scenario analysis/ Demonstrate an understanding of the purpose and benefits of business process modelling
- Topic 7: Identify the areas of a business process that may contribute to unsatisfactory performance/ Interpret the construction of a business process model
- Topic 8: Apply knowledge to distinguish between modelling business process terms and describe how they relate to each other/ Apply approaches to improving business processes
- Topic 9: Show understanding of the need to challenge business rules and assumptions when improving or automating business processes/ Modelling at the Event-Response Level
- Topic 10: Managing and Implementing Change/ Improving Business Processes/ Modelling at the Actor-Task Level/ Modelling at the Enterprise Level
Free BCS MBP18 Exam Actual Questions
Note: Premium Questions for MBP18 were last updated On Nov. 06, 2025 (see below)
In order to identify potential improvements, a business analyst has been asked to document the current customer sales experience in a large, electrical superstore. Whilst shadowing a customer service advisor, a sale was lost because the advisor couldn't authorise a price discount for a customer, who had seen the product advertised at a lower price by a competitor. The customer advisor tried to discount the product to match the competitor's price but was unable to do so.
The customer service advisor explained that this discounting required management approval and. unfortunately, both managers authorised to do this were on their lunch break
What element of the POPII model had caused the sale to fail?
Freddie's Sandwich Shop makes sandwiches to order, using the finest locally sourced ingredients. Freddie gets his bread from Country Bakes and the fillings for his sandwiches from Belle View Farms. Freddie's local approach has proved popular and many people now get their lunch from his shop. rather than from a branch of Wholegram Foods, which used to be the town's most popular sandwich shop.
Freddie is expanding his business to provide catering for local organisations and has just won a contract to provide sandwich lunches for UK Systems Limited, the local headquarters of a highly successful computer company. However, Freddie is worried about the poor wheat harvest and the effect this might have on the cost of his bread. He has also heard that UK Systems Limited has lost a valuable contract to an overseas competitor
In Harmon's organisational model, which of the following would provide inputs to internal processes?
In order to identify potential improvements, a business analyst has been asked to document the current customer sales experience in a large, electrical superstore. Whilst shadowing a customer service advisor, a sale was lost because the advisor couldn't authorise a price discount for a customer, who had seen the product advertised at a lower price by a competitor. The customer advisor tried to discount the product to match the competitor's price but was unable to do so.
The customer service advisor explained that this discounting required management approval and. unfortunately, both managers authorised to do this were on their lunch break
What element of the POPII model had caused the sale to fail?
Freddie's Sandwich Shop makes sandwiches to order, using the finest locally sourced ingredients. Freddie gets his bread from Country Bakes and the fillings for his sandwiches from Belle View Farms. Freddie's local approach has proved popular and many people now get their lunch from his shop. rather than from a branch of Wholegram Foods, which used to be the town's most popular sandwich shop.
Freddie is expanding his business to provide catering for local organisations and has just won a contract to provide sandwich lunches for UK Systems Limited, the local headquarters of a highly successful computer company. However, Freddie is worried about the poor wheat harvest and the effect this might have on the cost of his bread. He has also heard that UK Systems Limited has lost a valuable contract to an overseas competitor
In Harmon's organisational model, which of the following would provide inputs to internal processes?
In order to identify potential improvements, a business analyst has been asked to document the current customer sales experience in a large, electrical superstore. Whilst shadowing a customer service advisor, a sale was lost because the advisor couldn't authorise a price discount for a customer, who had seen the product advertised at a lower price by a competitor. The customer advisor tried to discount the product to match the competitor's price but was unable to do so.
The customer service advisor explained that this discounting required management approval and. unfortunately, both managers authorised to do this were on their lunch break
What element of the POPII model had caused the sale to fail?
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