A business analyst has identified the following pattern of business activity in a process she has been asked to improve:

The following observations have been made.
a) The handle-offs in the process are unlikely to be worthy of further investigation.
b) The impact of bottlenecks in the tasks performed by Actor 2 should be explored.
c) The first task of actor 1 should always be immediately after the trigger event
d) The impact of bottlenecks in the tasks performed by Actor 3 should be explored.
Which of these observations are CORRECT?
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