The CC call center handles telephone enquiries for six logistic and haulage companies. These enquiries range from the potential placement of business contracts through to complaints from individual customers.
The contractual arrangement between CCC and each company stipulates how quickly the phone should the answered (defined as a maximum number of rings) and the maximum number of calls the center will take each hour for the company. CCC also monitors the duration of calls, the actual number of calls per hour answered by each operator and how many calls to be escalated to the next level of support.
Which of the following includes an internal and external performance measure?
Edmond
1 months agoCarlene
1 months agoFlo
1 months agoAileen
26 days agoLayla
28 days agoLasandra
2 months agoShalon
27 days agoAshanti
1 months agoLeigha
2 months agoFlo
2 months agoLeigha
2 months ago