Avaya 78950X Exam - Topic 2 Question 52 Discussion

Actual exam question for Avaya's 78950X exam

Question #: 52
Topic #: 2

Which Avaya Contact Center Select (ACCS) component provides intelligent call routing, manages functions such as logic for contact processing, contact treatment, contact handling, contact presentation, and the accumulation of data into historical and real-time databases?

ACCT

BCCMS

CCCMM

DCCMA

Show Suggested Answer

Suggested Answer: C

by Cordelia at Feb 12, 2024, 06:03 AM

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Curt

3 months ago

Totally agree, CCMM is the key component here!

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Vince

3 months ago

Wait, I didn't know CCMM did all that!

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Rachael

3 months ago

CCMS is the one that accumulates data, right?

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Graham

4 months ago

I thought it was CCMA! Can someone clarify?

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Denise

4 months ago

It's definitely CCMM that handles all that routing logic.

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Camellia

4 months ago

I have a vague memory of CCMM being related to contact treatment, but I can't recall the specifics.

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Shala

4 months ago

I’m leaning towards CCMA because it seems to deal with data accumulation, but I could be mixing it up with CCMM.

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Theola

4 months ago

I remember practicing a question about call routing, and I feel like CCT was mentioned a lot in those scenarios.

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Charlette

5 months ago

I think the answer might be CCMS, but I'm not entirely sure if it handles all those functions.

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Bok

5 months ago

This seems like a straightforward question about the core ACCS components. I'm confident the CCMM component is the correct answer based on the functions listed.

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Rosalind

5 months ago

The key here is to focus on the specific functions mentioned - intelligent call routing, contact processing, contact treatment, etc. I believe the CCMM component is the best match for those capabilities.

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Lino

5 months ago

Hmm, I'm not entirely sure about this one. I'll need to review my notes on the different ACCS components and their responsibilities.

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Sharita

5 months ago

This question seems straightforward. I think the CCMM component is responsible for the call routing and contact handling functions described.

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Lynelle

5 months ago

I'm a bit confused by the wording of this question. I'll need to carefully read through the answer choices to make sure I understand which component is being described.

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Gerry

5 months ago

This question seems straightforward, I just need to calculate the probability of poor quality bars getting through the two-step checking process.

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Miss

5 months ago

Hmm, I'm not sure about that. The Scrum Master might actually be more involved during the Storming stage, when the team is working through conflicts and challenges.

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Jerry

5 months ago

I'm a little unsure about this one. Using a custom WLST script seems like it could be more powerful, but it might take longer to set up. I'll have to weigh the pros and cons of each approach.

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Tyra

5 months ago

I think the goal is to reduce residual fraud risk, but I'm not sure if it's B or C. I remember something about inherent vs. residual risks from our practice questions.

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