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Avaya Exam 72301X Topic 4 Question 15 Discussion

Actual exam question for Avaya's 72301X exam
Question #: 15
Topic #: 4
[All 72301X Questions]

Avaya Support personnel report a case, including root cause and resolution, in the Knowledge Base.

Which 8D Methodology discipline covers this action?

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Suggested Answer: A

by Josphine at Aug 05, 2023, 06:00 AM

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Deeann
7 days ago
Hmm, I was thinking D6, the 'Implement and Verify Permanent Corrective Action', but I guess documenting the resolution counts as part of that process too. Good catch!
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Harrison
8 days ago
D7, of course! Reporting the case in the Knowledge Base is all about communicating the resolution, which is the seventh discipline of the 8D methodology.
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Johnathon
11 days ago
I'm not sure, but I think D8 is the correct choice based on the context of the question.
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Lettie
12 days ago
I agree with Keith, D8 makes sense because it involves root cause and resolution.
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Keith
13 days ago
I think the answer is D8.
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