Avaya Exam 72301X Topic 4 Question 15 Discussion

Actual exam question for Avaya's 72301X exam

Question #: 15
Topic #: 4

[All 72301X Questions]

Avaya Support personnel report a case, including root cause and resolution, in the Knowledge Base.

Which 8D Methodology discipline covers this action?

AD8

BD7

CD6

DD5

Show Suggested Answer

Suggested Answer: A

by Josphine at Aug 05, 2023, 06:00 AM

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Holley

12 days ago

D7 all the way! It's like they're asking us to be the official Avaya scribe. I'm ready to ink my name on that Knowledge Base entry and become the hero of tech support.

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Jennie

14 days ago

D8 - 'Recognize Team Accomplishments'! Because let's be honest, the real work is in the team that solved the problem, not just the report. Where's the love for the problem-solving squad, huh?

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Denae

19 days ago

I'm going with D5 - 'Verify Root Cause'. Gotta make sure you've got the right root cause before you go reporting it, am I right? It's like a detective solving a case before writing up the report.

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Ozell

21 hours ago

Definitely, it's like making sure you have all the evidence before making a conclusion.

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Long

2 days ago

I agree, verifying the root cause is crucial before reporting it.

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Deeann

2 months ago

Hmm, I was thinking D6, the 'Implement and Verify Permanent Corrective Action', but I guess documenting the resolution counts as part of that process too. Good catch!

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Rozella

2 days ago

User4: Looks like it, maybe it's a combination of both D6 and another discipline.

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Cherry

3 days ago

User3: So, it's more about documenting the resolution than just implementing the corrective action?

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Yuette

6 days ago

User2: Yeah, documenting the resolution is an important part of that step.

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My

22 days ago

Yes, it's crucial for knowledge sharing and continuous improvement.

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Audria

28 days ago

I agree, documenting the resolution is an important part of the process.

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Tracie

30 days ago

User1: I think it's D6, Implement and Verify Permanent Corrective Action.

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Harrison

2 months ago

D7, of course! Reporting the case in the Knowledge Base is all about communicating the resolution, which is the seventh discipline of the 8D methodology.

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