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Avaya 72301X Exam - Topic 3 Question 62 Discussion

Actual exam question for Avaya's 72301X exam
Question #: 62
Topic #: 3
[All 72301X Questions]

Who is responsible for Discipline 4, Determining Root Cause, of the 8D Troubleshooting Methodology?

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Suggested Answer: D

by Kip at Jan 05, 2026, 05:16 AM

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Reuben
7 days ago
A) Business Partners? Yeah, right. They're too busy playing golf to worry about root causes.
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Reed
12 days ago
B) Avaya Tier 2 is the way to go. They're the real MVPs of troubleshooting.
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Ona
17 days ago
D) Avaya Tier 3 is the correct answer. They are responsible for the deeper analysis and root cause determination.
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Lenora
22 days ago
I feel like Tier 2 is involved in troubleshooting, but I also recall something about Tier 3 taking the lead on root causes. It’s tricky!
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Jamey
27 days ago
I’m a bit uncertain about this one. I thought it was the business partners, but now I’m second-guessing myself.
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Armanda
1 month ago
I remember practicing a question similar to this, and I think it was Avaya Tier 3 that was responsible for root cause analysis.
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Georgene
1 month ago
I think Discipline 4 is usually handled by Avaya Tier 2, but I'm not entirely sure. It could also be Tier 3 since they deal with more complex issues.
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Kanisha
1 month ago
Ah, the 8D process - I remember learning about that in my training. If I recall correctly, Discipline 4 is all about determining the root cause, so that would likely fall under the more advanced technical team, Avaya Tier 3. I'm feeling pretty confident about this one.
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Quentin
2 months ago
Ugh, I'm drawing a blank on the 8D methodology details. I know it's an important troubleshooting process, but I can't quite recall which discipline is which. I'll have to make an educated guess on this one and hope for the best.
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Zona
2 months ago
Okay, let me see if I can work this out. Discipline 4 is about finding the root cause, so that makes me think it's probably the more technical team, Avaya Tier 3, who would be responsible for that. I'll double-check my notes to be sure.
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Venita
2 months ago
Hmm, I'm a little unsure about this one. The 8D process can be tricky to remember all the details. I'll have to think through the different disciplines and responsibilities to figure out the right answer here.
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Latrice
2 months ago
I'm pretty familiar with the 8D methodology, so I think I've got a good handle on this one. Discipline 4 is all about determining the root cause, so I'd say it's likely Avaya Tier 3 who's responsible for that.
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