Avaya 6210 Exam - Topic 8 Question 21 Discussion

Actual exam question for Avaya's 6210 exam

Question #: 21
Topic #: 8

[All 6210 Questions]

You are deploying Avaya Agent Desktop (AAD) for the first time in a SIP-enabled contact center.

Which configuration step should be performed in Contact Center Management Administration (CCMA) for agents to use AAD?

AAssign an AAD login ID and password to each agent.

BEnable Agent Desktop integration in each agent's Call Presentation Class.

CAssociate a domain user account with each agent.

DAcquire each agent's telephone.

Show Suggested Answer

Suggested Answer: C

by Renea at May 07, 2022, 08:22 AM

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Nohemi

4 months ago

I agree with Kayleigh, AAD login ID is essential!

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Cherelle

4 months ago

Wait, do we really need to acquire each agent's telephone? That seems odd.

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Raylene

4 months ago

I thought we just needed to associate a domain user account?

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Ashton

5 months ago

Definitely B, can't use AAD without that integration!

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Kayleigh

5 months ago

You need to assign an AAD login ID for sure.

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Virgie

5 months ago

I'm feeling pretty confident about this one. Option B seems to be the clear recommendation from Blue Prism, so that's the answer I'm going with.

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Johnna

5 months ago

I think we had a similar practice question where it mentioned APs looking for the controller with the least load. That might relate to CPU utilization?

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I've got a good feeling about this one. The "signed off requirements" option seems like the odd one out here. If the requirements have been officially approved, that shouldn't be a cause of defects, right?

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