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Avaya 6210 Exam - Topic 8 Question 21 Discussion

You are deploying Avaya Agent Desktop (AAD) for the first time in a SIP-enabled contact center.Which configuration step should be performed in Contact Center Management Administration (CCMA) for agents to use AAD?
C) Associate a domain user account with each agent.
A) Assign an AAD login ID and password to each agent.
B) Enable Agent Desktop integration in each agent's Call Presentation Class.
D) Acquire each agent's telephone.

Avaya 6210 Exam - Topic 8 Question 21 Discussion

Actual exam question for Avaya's 6210 exam
Question #: 21
Topic #: 8
[All 6210 Questions]

You are deploying Avaya Agent Desktop (AAD) for the first time in a SIP-enabled contact center.

Which configuration step should be performed in Contact Center Management Administration (CCMA) for agents to use AAD?

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Suggested Answer: C

by Renea at May 07, 2022, 08:22 AM

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Nohemi
11 months ago
I agree with Kayleigh, AAD login ID is essential!
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Cherelle
11 months ago
Wait, do we really need to acquire each agent's telephone? That seems odd.
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Raylene
11 months ago
I thought we just needed to associate a domain user account?
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Ashton
11 months ago
Definitely B, can't use AAD without that integration!
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Kayleigh
12 months ago
You need to assign an AAD login ID for sure.
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Virgie
12 months ago
I'm feeling pretty confident about this one. Option B seems to be the clear recommendation from Blue Prism, so that's the answer I'm going with.
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Johnna
12 months ago
I think we had a similar practice question where it mentioned APs looking for the controller with the least load. That might relate to CPU utilization?
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Ma
12 months ago
I've got a good feeling about this one. The "signed off requirements" option seems like the odd one out here. If the requirements have been officially approved, that shouldn't be a cause of defects, right?
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