Which three components of Email Manager work together to retrieve, determine routing, and respond to email messages sent to the contact center? (Choose three.)
Aha, got it! The External Message Handler, Rules Engine, and Inbound Message Handler - the email management dream team. Now, if only I could get my own inbox to sort itself out...
I'm pretty sure the Outbound Message Handler isn't involved in retrieving and determining routing for incoming emails. Looks like a classic case of 'choose the ones that make sense'.
Hmm, let's see... The External Message Handler, the Rules Engine, and the Inbound Message Handler seem to be the correct choices here. Gotta love those email components, am I right?
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