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Avaya 6210 Exam - Topic 3 Question 57 Discussion

Actual exam question for Avaya's 6210 exam

Question #: 57
Topic #: 3

[All 6210 Questions]

Which Avaya Aura Contact Center component is the application agents used to handle voice and non-voice contacts?

AContact Center Multimedia (CCMM

BAvaya Agent Desktop (AAD)

CContact Center Manager Server (CCMS)

DContact Center Manager Administration (CCMA)

Show Suggested Answer

Suggested Answer: D

by Solange at Apr 19, 2023, 12:13 PM

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Sylvie

11 months ago

Are you sure about that? I always thought it was CCMS.

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Craig

11 months ago

Wait, I didn't know AAD handled non-voice too!

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Lashunda

11 months ago

AAD is the right choice, no doubt!

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Chau

11 months ago

I thought it was CCMM?

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Timothy

11 months ago

It's definitely Avaya Agent Desktop (AAD).

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Isabelle

12 months ago

I’m leaning towards A, but I could be mixing it up with another component. This is tricky!

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Magda

12 months ago

I feel like I’ve seen a similar question before, and it was about CCMS managing overall operations, not directly for agents.

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Michell

12 months ago

I’m not entirely sure, but I remember something about CCMM being related to multimedia interactions.

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Herman

12 months ago

I think the answer might be B, Avaya Agent Desktop, since it’s specifically for agents handling contacts.

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Luther

12 months ago

Based on the description, I'm leaning towards Network PnP. It sounds like the best fit for dynamically provisioning VLANs without manual switch configuration.

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Bok

12 months ago

Okay, I've read through the question and options a few times now. I think the key is to focus on the phrase "best described as" - that suggests we need to identify the option that most comprehensively captures the purpose and content of job documentation.

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Jerry

12 months ago

I'm feeling confident about this. I'll use COUNTIFS to count the number of blank cells in the "Inactive Months" column, grouped by Agent.

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Clorinda

1 year ago

I'm pretty confident the answer is B) Avaya Agent Desktop (AAD). It's the primary interface for agents to manage their interactions, so that's gotta be it.

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Sheldon

1 year ago

Haha, I bet the answer is actually E) Avaya's Super Secret Magical Agent Unicorn. You know Avaya, always keeping us on our toes!

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Yoko

1 year ago

Haha, I bet the answer is actually E) Avaya's Super Secret Magical Agent Unicorn. You know Avaya, always keeping us on our toes!

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Alexis

1 year ago

D) Contact Center Manager Administration (CCMA)

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Chauncey

1 year ago

C) Contact Center Manager Server (CCMS)

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Dorcas

1 year ago

B) Avaya Agent Desktop (AAD)

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Lavera

1 year ago

A) Contact Center Multimedia (CCMM

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Chanel

1 year ago

Hmm, I'm not sure. I was leaning towards C) Contact Center Manager Server (CCMS), but now I'm second-guessing myself. This exam is trickier than I expected!

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Gerald

1 year ago

Let's review the material together, maybe we can figure it out

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Dorathy

1 year ago

I remember studying that it's B) Avaya Agent Desktop (AAD)

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Janna

1 year ago

I believe it's D) Contact Center Manager Administration (CCMA)

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Cheryl

1 year ago

I think it might be A) Contact Center Multimedia (CCMM)

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Nidia

1 year ago

Let's go with C) Contact Center Manager Server (CCMS) just to be safe

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Irving

1 year ago

C) Contact Center Manager Server (CCMS) is a crucial component for managing contacts in Avaya Aura Contact Center.

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Leota

1 year ago

I believe it's D) Contact Center Manager Administration (CCMA)

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Lorenza

1 year ago

B) Avaya Agent Desktop (AAD) is another component that agents use for handling contacts.

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Makeda

1 year ago

I remember using B) Avaya Agent Desktop (AAD) for that

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Celestina

1 year ago

A) Contact Center Multimedia (CCMM) is used to handle voice and non-voice contacts.

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Erasmo

1 year ago

I think it might be A) Contact Center Multimedia (CCMM)

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Sherly

1 year ago

I see your point, but I still think A) CCMM is the right choice because it specifically mentions handling voice and non-voice contacts

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Corrina

1 year ago

I think the answer is B) Avaya Agent Desktop (AAD). That's the component agents use to handle all their contact center interactions, right?

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Chau

1 year ago

That's right! Avaya Agent Desktop (AAD) is the application agents use to handle all their contact center interactions.

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Rolland

1 year ago

Yes, you are correct! Avaya Agent Desktop (AAD) is the component agents use to handle voice and non-voice contacts.

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Avery

1 year ago

I disagree, I believe the correct answer is B) Avaya Agent Desktop (AAD)

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Sherly

1 year ago

I think the answer is A) Contact Center Multimedia (CCMM)

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