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Avaya 6210 Exam - Topic 3 Question 57 Discussion

Actual exam question for Avaya's 6210 exam
Question #: 57
Topic #: 3
[All 6210 Questions]

Which Avaya Aura Contact Center component is the application agents used to handle voice and non-voice contacts?

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Suggested Answer: D

by Solange at Apr 19, 2023, 12:13 PM

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Sylvie
6 months ago
Are you sure about that? I always thought it was CCMS.
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Craig
6 months ago
Wait, I didn't know AAD handled non-voice too!
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Lashunda
6 months ago
AAD is the right choice, no doubt!
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Chau
6 months ago
I thought it was CCMM?
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Timothy
6 months ago
It's definitely Avaya Agent Desktop (AAD).
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Isabelle
7 months ago
I’m leaning towards A, but I could be mixing it up with another component. This is tricky!
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Magda
7 months ago
I feel like I’ve seen a similar question before, and it was about CCMS managing overall operations, not directly for agents.
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Michell
7 months ago
I’m not entirely sure, but I remember something about CCMM being related to multimedia interactions.
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Herman
7 months ago
I think the answer might be B, Avaya Agent Desktop, since it’s specifically for agents handling contacts.
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Luther
7 months ago
Based on the description, I'm leaning towards Network PnP. It sounds like the best fit for dynamically provisioning VLANs without manual switch configuration.
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Bok
7 months ago
Okay, I've read through the question and options a few times now. I think the key is to focus on the phrase "best described as" - that suggests we need to identify the option that most comprehensively captures the purpose and content of job documentation.
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Jerry
7 months ago
I'm feeling confident about this. I'll use COUNTIFS to count the number of blank cells in the "Inactive Months" column, grouped by Agent.
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Clorinda
11 months ago
I'm pretty confident the answer is B) Avaya Agent Desktop (AAD). It's the primary interface for agents to manage their interactions, so that's gotta be it.
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Sheldon
11 months ago
Haha, I bet the answer is actually E) Avaya's Super Secret Magical Agent Unicorn. You know Avaya, always keeping us on our toes!
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Yoko
10 months ago
Haha, I bet the answer is actually E) Avaya's Super Secret Magical Agent Unicorn. You know Avaya, always keeping us on our toes!
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Alexis
10 months ago
D) Contact Center Manager Administration (CCMA)
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Chauncey
10 months ago
C) Contact Center Manager Server (CCMS)
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Dorcas
10 months ago
B) Avaya Agent Desktop (AAD)
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Lavera
11 months ago
A) Contact Center Multimedia (CCMM
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Chanel
1 year ago
Hmm, I'm not sure. I was leaning towards C) Contact Center Manager Server (CCMS), but now I'm second-guessing myself. This exam is trickier than I expected!
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Gerald
10 months ago
Let's review the material together, maybe we can figure it out
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Dorathy
10 months ago
I remember studying that it's B) Avaya Agent Desktop (AAD)
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Janna
10 months ago
I believe it's D) Contact Center Manager Administration (CCMA)
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Cheryl
10 months ago
I think it might be A) Contact Center Multimedia (CCMM)
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Nidia
10 months ago
Let's go with C) Contact Center Manager Server (CCMS) just to be safe
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Irving
11 months ago
C) Contact Center Manager Server (CCMS) is a crucial component for managing contacts in Avaya Aura Contact Center.
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Leota
11 months ago
I believe it's D) Contact Center Manager Administration (CCMA)
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Lorenza
11 months ago
B) Avaya Agent Desktop (AAD) is another component that agents use for handling contacts.
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Makeda
11 months ago
I remember using B) Avaya Agent Desktop (AAD) for that
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Celestina
11 months ago
A) Contact Center Multimedia (CCMM) is used to handle voice and non-voice contacts.
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Erasmo
12 months ago
I think it might be A) Contact Center Multimedia (CCMM)
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Sherly
1 year ago
I see your point, but I still think A) CCMM is the right choice because it specifically mentions handling voice and non-voice contacts
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Corrina
1 year ago
I think the answer is B) Avaya Agent Desktop (AAD). That's the component agents use to handle all their contact center interactions, right?
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Chau
11 months ago
That's right! Avaya Agent Desktop (AAD) is the application agents use to handle all their contact center interactions.
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Rolland
12 months ago
Yes, you are correct! Avaya Agent Desktop (AAD) is the component agents use to handle voice and non-voice contacts.
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Avery
1 year ago
I disagree, I believe the correct answer is B) Avaya Agent Desktop (AAD)
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Sherly
1 year ago
I think the answer is A) Contact Center Multimedia (CCMM)
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