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Avaya Exam 6210 Topic 3 Question 57 Discussion

Actual exam question for Avaya's 6210 exam

Question #: 57
Topic #: 3

[All 6210 Questions]

Which Avaya Aura Contact Center component is the application agents used to handle voice and non-voice contacts?

AContact Center Multimedia (CCMM

BAvaya Agent Desktop (AAD)

CContact Center Manager Server (CCMS)

DContact Center Manager Administration (CCMA)

Show Suggested Answer

Suggested Answer: D

by Solange at Apr 19, 2023, 12:13 PM

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Clorinda

3 months ago

I'm pretty confident the answer is B) Avaya Agent Desktop (AAD). It's the primary interface for agents to manage their interactions, so that's gotta be it.

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Sheldon

3 months ago

Haha, I bet the answer is actually E) Avaya's Super Secret Magical Agent Unicorn. You know Avaya, always keeping us on our toes!

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Yoko

1 months ago

Haha, I bet the answer is actually E) Avaya's Super Secret Magical Agent Unicorn. You know Avaya, always keeping us on our toes!

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Alexis

1 months ago

D) Contact Center Manager Administration (CCMA)

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Chauncey

2 months ago

C) Contact Center Manager Server (CCMS)

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Dorcas

2 months ago

B) Avaya Agent Desktop (AAD)

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Lavera

2 months ago

A) Contact Center Multimedia (CCMM

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Chanel

3 months ago

Hmm, I'm not sure. I was leaning towards C) Contact Center Manager Server (CCMS), but now I'm second-guessing myself. This exam is trickier than I expected!

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Gerald

1 months ago

Let's review the material together, maybe we can figure it out

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Dorathy

1 months ago

I remember studying that it's B) Avaya Agent Desktop (AAD)

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Janna

1 months ago

I believe it's D) Contact Center Manager Administration (CCMA)

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Cheryl

2 months ago

I think it might be A) Contact Center Multimedia (CCMM)

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Nidia

2 months ago

Let's go with C) Contact Center Manager Server (CCMS) just to be safe

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Irving

2 months ago

C) Contact Center Manager Server (CCMS) is a crucial component for managing contacts in Avaya Aura Contact Center.

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Leota

2 months ago

I believe it's D) Contact Center Manager Administration (CCMA)

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Lorenza

2 months ago

B) Avaya Agent Desktop (AAD) is another component that agents use for handling contacts.

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Makeda

2 months ago

I remember using B) Avaya Agent Desktop (AAD) for that

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Celestina

3 months ago

A) Contact Center Multimedia (CCMM) is used to handle voice and non-voice contacts.

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Erasmo

3 months ago

I think it might be A) Contact Center Multimedia (CCMM)

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Sherly

4 months ago

I see your point, but I still think A) CCMM is the right choice because it specifically mentions handling voice and non-voice contacts

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Corrina

4 months ago

I think the answer is B) Avaya Agent Desktop (AAD). That's the component agents use to handle all their contact center interactions, right?

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Chau

3 months ago

That's right! Avaya Agent Desktop (AAD) is the application agents use to handle all their contact center interactions.

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Rolland

3 months ago

Yes, you are correct! Avaya Agent Desktop (AAD) is the component agents use to handle voice and non-voice contacts.

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Avery

4 months ago

I disagree, I believe the correct answer is B) Avaya Agent Desktop (AAD)

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Sherly

4 months ago

I think the answer is A) Contact Center Multimedia (CCMM)

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