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Avaya Exam 6210 Topic 3 Question 57 Discussion

Actual exam question for Avaya's 6210 exam
Question #: 57
Topic #: 3
[All 6210 Questions]

Which Avaya Aura Contact Center component is the application agents used to handle voice and non-voice contacts?

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Suggested Answer: D

by Solange at Apr 19, 2023, 12:13 PM

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Clorinda
13 days ago
I'm pretty confident the answer is B) Avaya Agent Desktop (AAD). It's the primary interface for agents to manage their interactions, so that's gotta be it.
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Sheldon
14 days ago
Haha, I bet the answer is actually E) Avaya's Super Secret Magical Agent Unicorn. You know Avaya, always keeping us on our toes!
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Chanel
1 months ago
Hmm, I'm not sure. I was leaning towards C) Contact Center Manager Server (CCMS), but now I'm second-guessing myself. This exam is trickier than I expected!
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Makeda
9 days ago
I remember using B) Avaya Agent Desktop (AAD) for that
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Celestina
20 days ago
A) Contact Center Multimedia (CCMM) is used to handle voice and non-voice contacts.
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Erasmo
24 days ago
I think it might be A) Contact Center Multimedia (CCMM)
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Sherly
2 months ago
I see your point, but I still think A) CCMM is the right choice because it specifically mentions handling voice and non-voice contacts
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Corrina
2 months ago
I think the answer is B) Avaya Agent Desktop (AAD). That's the component agents use to handle all their contact center interactions, right?
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Chau
19 days ago
That's right! Avaya Agent Desktop (AAD) is the application agents use to handle all their contact center interactions.
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Rolland
23 days ago
Yes, you are correct! Avaya Agent Desktop (AAD) is the component agents use to handle voice and non-voice contacts.
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Avery
2 months ago
I disagree, I believe the correct answer is B) Avaya Agent Desktop (AAD)
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Sherly
2 months ago
I think the answer is A) Contact Center Multimedia (CCMM)
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