Avaya Exam 6210 Topic 2 Question 69 Discussion

Actual exam question for Avaya's Avaya Aura Contact Center Implementation Exam exam

Question #: 69
Topic #: 2

In a Web Chat, for which purpose are Web on Hold and Web on Hold URLs created?

ATreatments given to the customer while waiting for the agent to end the chat session

BTreatments given to the customer while waiting for the agent to join the chat session

CTreatments given to the customer while waiting for the agent to reply in an existing chat session

DTreatments given to the agent while waiting for the customer to join the chat session

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Suggested Answer: B

by Lezlie at Feb 10, 2024, 02:32 PM

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4 months ago

Hmm, that's an interesting perspective, Jani. It could be possible as well.

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4 months ago

I believe it's actually for treatments given to the customer while waiting for the agent to join the chat session.

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4 months ago

I agree with Laurene. It makes sense to keep the customer engaged while waiting for the chat to end.

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4 months ago

I think Web on Hold and Web on Hold URLs are created for treatments given to the customer while waiting for the agent to end the chat session.

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