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Avaya 6210 Exam - Topic 1 Question 51 Discussion

In a Web Chat, for which purpose are Web on Hold and Web on Hold URLs created?
B) Treatments given to the customer while waiting for the agent to join the chat session
A) Treatments given to the customer while waiting for the agent to end the chat session
C) Treatments given to the customer while waiting for the agent to reply in an existing chat session
D) Treatments given to the agent while waiting for the customer to join the chat session

Avaya 6210 Exam - Topic 1 Question 51 Discussion

Actual exam question for Avaya's 6210 exam
Question #: 51
Topic #: 1
[All 6210 Questions]

In a Web Chat, for which purpose are Web on Hold and Web on Hold URLs created?

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Suggested Answer: B

by Lizbeth at Dec 27, 2022, 10:13 PM

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Melinda
7 months ago
I thought it was for the agent's wait time, not the customer’s.
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Iraida
7 months ago
It's all about keeping the customer engaged while waiting!
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Shawnna
8 months ago
Wait, are we sure it's not C?
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Shawnta
8 months ago
Definitely B! Makes the most sense.
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Louisa
8 months ago
I think it's for when the agent joins the chat.
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Marylou
8 months ago
I’m really uncertain about this one. I thought it was about treatments for the customer while waiting, but I can’t remember if it’s before or during the chat.
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Magnolia
8 months ago
I practiced a similar question, and I feel like it was about what customers experience while waiting for the agent to join. So, I think B makes sense.
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Cassie
8 months ago
I’m not entirely sure, but I remember something about treatments being provided while waiting for a response from the agent. Could that be option C?
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Aimee
8 months ago
I think Web on Hold URLs are meant for when customers are waiting for the agent to join the chat. So, I’m leaning towards option B.
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Nieves
8 months ago
Okay, let's think this through step-by-step. The router has two loopback interfaces being advertised into BGP, and then the "aggregate 192.168.0.0/16" command is executed. I'm guessing this will somehow affect the routes being advertised, but I'll need to analyze the options to determine the exact effect.
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Skye
9 months ago
I think the data type is usually fixed and can't be changed after the model is active, but I'm not totally sure.
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Jesus
9 months ago
I think we practiced a similar question where we had to identify the results of a DELETE operation. The key was to focus on the WHERE clause.
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Lou
9 months ago
Hmm, this seems like a tricky one. I'll need to think through the possible network and server configuration issues that could be causing the administrator's access problem.
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