I've got this one! Deming's point was that goals should be set by the people responsible for meeting them, not imposed from above. So the correct answer is C - goals must be established by those responsible for meeting them.
Hmm, I remember Deming talking about how goals can have negative effects if not implemented properly. I think the right answer is D - goals become a negative influence unless methods to achieve them are provided.
Okay, let me think this through. Deming was big on eliminating numerical goals, so I'm guessing the answer has to do with that. I'll go with B - goals should be eliminated if not achieved within the originally projected time frame.
I'm pretty sure this is asking about one of Deming's 14 points, so I'll need to recall what those are. I think it has to do with goals, but I'm not totally sure which point it's referring to.
The question is asking for the simplest solution, so I'm leaning towards the sign-in sheet. It might not be the most sophisticated, but it's straightforward and doesn't require any special technology. I think that's the way to go.
D) is really interesting. I can see how goals without a clear plan could become more of a hindrance than a help. Deming was all about the process, not just the numbers.
C) seems like the most logical choice. Deming was all about empowering employees to make decisions, so having those responsible for meeting the goals establish them makes perfect sense.
Oren
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