Free ASQ CMQ-OE Exam Dumps and CMQ-OE Exam Questions

Question No: 1

MultipleChoice

A company's vision and mission statements should be used to generate its

Options

Astrategic plans

Bprocess improvements

Cquality objectives

Dtactical objectives

Question No: 2

MultipleChoice

You have been meeting every day for four days with the purchasing manager, trying to decide the relative responsibilities of the quality and purchasing departments for dealing with supplier problems. Which of the following would likely be least effective at helping reach agreement?

Options

AMeet in a conference room rather than one of your offices.

BWait several days before meeting again.

CWrite a procedure outlining how you believe the process should work.

DSpend more time listening than talking, in order to understand the purchasing manager 's viewpoint.

Question No: 3

MultipleChoice

A department has been asked to name two employees who will become part of a temporary team set up by an external customer to resolve a recurring problem. Which of the following is the least important criterion for selecting the two representatives?

Options

AStrong interpersonal skills

BProblem-solving skills

CNegotiation skills

DKnowledge of the customer 's product

Question No: 4

MultipleChoice

Empowerment can be characterized by each of the following statements except:

Options

AEmployees are able to operate in a state of self-control.

BA partnership is formed between employees and management.

CEmployees are able to make decisions affecting their work.

DManagement relinquishes responsibility to employees.

Question No: 5

MultipleChoice

In your former position of employment you helped develop a statistical software package that the company markets, and because of your position there you receive royalties on the sales. Your current employer needs to purchase some statistical software and has asked you to select the best available package. You believe that the one sold by your former employer best meets the criteri a. You should:

Options

AState that you can not participate in the selection process because of your potential bias.

BTell the company of your financial interest in the software selected, along with the reasons for selecting it as the best option.

CSimply purchase the software because you know it is the best based on the matrix you used for analysis of the various packages.

DSelect another statistical software package to avoid any possible perception of bias.

Question No: 6

MultipleChoice

Which of the following best describes the differences between crossfunctional and matrix organizations?

Options

ACross-functionals deal with companywide issues, whereas matrices focus on specific projects.

BCross-functionals are often temporary, whereas matrices are permanent.

CCross-functionals deal with internal groups, whereas matrices deal with external groups.

DCross-functionals usually consist of personnel with technical skills, whereas matrices usually consist of high-level functional executives.

Question No: 7

MultipleChoice

Which of the following are good reasons for including workforce personnel on project teams?

i. Provide subject matter expertise.

ii. Reduce the upper management time commitment.

iii. Increase worker participation in the improvement process.

IV. Reduce the direct-labor allocation on over-budget product lines.

Options

AI and III only

BII and IV only

CI, III, and IV only

DI, II, III, and IV

Question No: 8

MultipleChoice

Which of the following is not a type of organizational structure?

Options

AStrategic

BProcess

CCollateral

DMatrix

Question No: 9

MultipleChoice

Which of the following are ways to promote quality and teamwork in organizations?

i. Reducing hierarchies

ii. Creating steering committees

iii. Recognizing internal customers

IV. Structuring the organization into teams

Options

AI and III only

BII and IV only

CI, II, and III only

DI, II, III, and IV

Question No: 10

MultipleChoice

An important benefit of using an internal change agent versus an external change agent is to:

Options

AGuarantee reduction of the cycle time for quality improvement because the internal change agent already knows what needs to be done and how to do it.

BSet more goals for improvement because the internal change agent has a greater interest in the outcome.

CGain greater support for change from a respected leader who understands the company's key business factors and the need for change.

DBetter protect the needs of all stakeholders by providing feedback to top management that is nonthreatening and more objective.