Which of the following statements about the use of symbolic actions and symbolism to appeal to people's hearts and minds are true?
Leaders must lead by example
Only leaders can influence change
Comprehensive and Detailed In-Depth
Symbolic actions and symbolism are powerful tools in change management to emotionally engage stakeholders, as per the APMG Change Management Foundation. Statement 1 ('Leaders must lead by example') is true because leaders' visible actions (e.g., adopting new behaviors) reinforce change messages and build trust, appealing to hearts and minds. Statement 2 ('Only leaders can influence change') is false, as the framework recognizes that change agents, line managers, and even peers can influence change---not just leaders. Thus, only Statement 1 holds true in the context of symbolic influence.
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