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APMG-International Change-Management-Foundation Exam - Topic 4 Question 64 Discussion

According to Pink, which three factors are key motivators for ''knowledge work''?
D) Autonomy, mastery, and purpose
A) Dissatisfiers, rewards, and safety
B) Autonomy, safety, and self-esteem
C) Hygiene factors, autonomy, and self-actualization

APMG-International Change-Management-Foundation Exam - Topic 4 Question 64 Discussion

Actual exam question for APMG-International's Change-Management-Foundation exam
Question #: 64
Topic #: 4
[All Change-Management-Foundation Questions]

According to Pink, which three factors are key motivators for ''knowledge work''?

Show Suggested Answer Hide Answer
Suggested Answer: D

Comprehensive and Detailed In-Depth

Daniel Pink's motivation theory, integrated into the APMG Change Management Foundation, redefines drivers for knowledge work (tasks requiring creativity and problem-solving). Let's unpack this thoroughly:

* Pink's Theory: In Drive, Pink argues traditional motivators (e.g., pay) are insufficient for knowledge workers. He proposes three intrinsic factors: Autonomy (control over work), Mastery (improving skills), and Purpose (connecting to a larger goal). These resonate with modern change contexts where engagement is key.

* Option A: Dissatisfiers, rewards, and safety -- Dissatisfiers and rewards echo Herzberg's extrinsic factors (e.g., salary), while safety might relate to job security. Pink critiques these as outdated for knowledge work, focusing instead on intrinsic drivers, so this is incorrect.

* Option B: Autonomy, safety, and self-esteem -- Autonomy fits Pink's model, but safety and self-esteem align more with Maslow's hierarchy (security and esteem needs) than Pink's focus. They're not his core triad, making this wrong.

* Option C: Hygiene factors, autonomy, and self-actualization -- Hygiene factors (Herzberg's term for basics like pay) aren't Pink's focus, though autonomy is correct. Self-actualization (Maslow) is broader than Mastery or Purpose, missing Pink's specificity.

* Option D: Autonomy, mastery, and purpose -- Correct. Autonomy lets workers shape their tasks (e.g., choosing how to implement a change). Mastery drives skill growth (e.g., mastering a new tool). Purpose ties work to meaning (e.g., improving customer lives). The APMG framework applies this to change, like motivating a team to adopt a system by giving them control, skill-building, and a clear ''why.''

* Example: A developer adopting Agile might thrive with autonomy (setting their sprint tasks), mastery (learning new coding techniques), and purpose (enhancing user experience), aligning with Pink's model and APMG's use in knowledge-intensive change.

* Contrast: Unlike Herzberg's external motivators, Pink's factors are internal, making Option D uniquely accurate.


Contribute your Thoughts:

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Verdell
1 day ago
I think it's D! Autonomy, mastery, and purpose.
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Clare
7 days ago
I’m leaning towards option D because it aligns with what we practiced in class, but I’m worried I might mix it up with some other theories.
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Teresita
12 days ago
I feel like I’ve seen a similar question before, and I think it was definitely about autonomy and mastery, but I’m confused about the third one.
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Carlee
17 days ago
I remember discussing how autonomy is crucial for knowledge work, but I can't recall if mastery and purpose were the other two factors.
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Franchesca
22 days ago
I think Pink emphasized autonomy, mastery, and purpose as the main motivators, but I’m not completely sure if those are the exact terms he used.
upvoted 0 times
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