APMG-International AgilePM-Practitioner Exam - Topic 2 Question 27 Discussion

Actual exam question for APMG-International's AgilePM-Practitioner exam

Question #: 27
Topic #: 2

The Change Manager is looking to develop the change agent network that will support the changes related to the Operational delivery processes workstream.

Which approach is MOST likely to be relevant when deciding on the size of the change network for the Operational delivery processes workstream?

AImmediately assign two change agents as the fulfillment of the new contract will focus the change.

BRecruit change agents mainly from the IT support staff experiencing the most change.

CSelect change agents in the Applications and IT Support areas to cover both locations.

DInvolve as many agents as possible from the Selco staff to utilize their experience.

Show Suggested Answer

Suggested Answer: C

Comprehensive and Detailed Step-by-Step Explanation

The size and scope of a change agent network must be tailored to the needs of the specific workstream it is supporting. In the case of the Operational delivery processes workstream, the focus is on integrating systems and processes across both the UniCo and Selco locations.

1. Why C (Agents Covering Both Applications and IT Support) is Correct

Broad Coverage: Selecting change agents from both the Applications and IT Support areas ensures that the network addresses the full range of changes required, including technical systems, applications, and IT processes.

Dual Location Focus: The operational delivery workstream spans both the UniCo and Selco locations. Having representation from both locations ensures that changes are implemented effectively and address the unique challenges of each site.

Balance of Expertise: IT Support staff are critical for process-related changes, while Applications staff bring expertise in mobile application development, which aligns with UniCo's strategic goals.

2. Analysis of Incorrect Options

Option A (Assign Two Agents):

Assigning only two change agents is overly restrictive and would not provide sufficient coverage for a large-scale integration of operational processes across multiple departments and locations.

Eliminate.

Option B (Recruit Mainly IT Support Staff):

While IT Support staff are experiencing significant changes, focusing solely on this group excludes other important areas, such as Applications, which are critical to UniCo's strategy of integrating mobile applications.

Eliminate.

Option D (Involve Only Selco Staff):

Although Selco staff bring valuable expertise in mobile applications, relying exclusively on them could alienate UniCo staff and hinder buy-in for the change. A balanced network incorporating both UniCo and Selco staff is more effective.

Eliminate.

3. Practical Implications

Selecting change agents from both Applications and IT Support ensures that the network is comprehensive and aligned with the goals of the operational delivery processes workstream.

This approach also promotes collaboration between UniCo and Selco staff, which is essential for successful integration and cultural alignment.

by Gayla at Apr 30, 2025, 01:13 AM

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Shala

3 months ago

D sounds interesting, but is involving everyone really practical?

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Bulah

3 months ago

Really? I’m not sure just pulling from IT is enough.

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Cathern

3 months ago

Totally agree with B! They’re the ones on the front lines.

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Delila

3 months ago

I think option B makes the most sense. IT staff know the changes best.

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Rolf

4 months ago

C could be a good choice too, covering both areas is smart.

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Lourdes

4 months ago

I wonder if selecting change agents from both Applications and IT Support would really help bridge the gap between the teams. That sounds like a balanced approach.

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Karan

4 months ago

I feel like immediately assigning two change agents might not cover all the necessary areas. It seems too limited for such a big change.

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Lisandra

4 months ago

I think we practiced a question similar to this, and I recall that focusing on specific areas like IT support could be more effective.

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Twanna

5 months ago

I remember we discussed the importance of having a diverse group of change agents, but I'm not sure if involving everyone is the best approach.

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Scot

5 months ago

This is a tricky one. I'm not entirely sure which approach would be the "MOST likely to be relevant," but I'll carefully weigh the pros and cons of each option.

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Rashida

5 months ago

I'm leaning towards option C. Selecting change agents from both the Applications and IT Support areas seems like it would provide good coverage for the different locations and processes involved.

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Alex

5 months ago

Okay, I think I've got a strategy here. I'll need to consider things like the scope of the changes, the number of people impacted, and the level of support needed across the organization.

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Myra

5 months ago

Hmm, the key seems to be determining the "size of the change network" for the Operational delivery processes workstream. I'll need to think about the factors that would influence that.

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An

5 months ago

This question seems straightforward, but I want to make sure I understand the context properly before answering.

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Shannon

9 months ago

Option C gets my vote. Covering both the Applications and IT Support areas is a smart way to ensure the change network is well-rounded and can address the needs of the entire workstream.

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Denna

8 months ago

Recruiting change agents mainly from IT support staff might limit the diversity of perspectives in the change network.

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Pearlene

8 months ago

I think involving as many agents as possible from Selco staff could bring valuable experience to the change network.

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Tien

8 months ago

I agree, having change agents from both Applications and IT Support areas will provide a comprehensive perspective.

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Melodie

9 months ago

I see the point, but I still think option B might be more effective in recruiting change agents from IT support staff experiencing the most change.

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Essie

9 months ago

Haha, option A sounds like something straight out of a comedy sketch. Immediately assigning just two change agents for a major change initiative? That's a recipe for disaster!

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Meaghan

9 months ago

Definitely, we should involve more change agents to ensure successful implementation.

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Kiera

9 months ago

I agree, option A seems risky. We need a larger network for such a big change.

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Avery

10 months ago

I'm going with option B. Recruiting change agents mainly from the IT support staff makes sense since they're the ones experiencing the most change in the Operational delivery processes workstream.

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Theodora

9 months ago

True, utilizing the experience of Selco staff could also be valuable in this process.

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Josefa

9 months ago

But wouldn't it be better to involve agents from both Applications and IT Support areas to cover all bases?

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Lisbeth

10 months ago

I agree, involving those experiencing the most change would be beneficial.

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Yun

10 months ago

That's a good point. IT support staff would have a good understanding of the changes.

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Beula

10 months ago

Option D seems a bit overkill. While utilizing the experience of Selco staff is important, we don't need to involve as many agents as possible. A more targeted approach is likely more effective.

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Georgiana

10 months ago

I think option C is the most relevant approach. Involving change agents from both the Applications and IT Support areas ensures coverage across the different locations.

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