Encourages Users: Change management focuses on equipping people to adopt and use new ways of working effectively, which maximizes the realization of benefits.

Other Options:

B: Avoiding dis-benefits is part of risk management.

C: Accountability lies with the sponsor, not change management alone.

D: Change management supports outcomes but doesn't directly produce them.

Key AgilePM Concepts Referenced:

Role of Change Management in Benefits Realization: AgilePM Handbook, Chapter 7, Section 7.4.